I began my current position with Securus Monitoring in March 2016. Since joining Securus I have managed both the Western and Southeastern customer portfolios. Beginning in January 2017 we redesigned the internal Account Management model to include not only customer retention, but also with the emphasis on organic growth. I have had the good fortune of receiving professional sales training at that time which was conducted by Miller Heiman following our recent shift in the Account Management model. My current role requires my interaction with all tiers of customer personnel, from state program directors to private business owners. I also now have the opportunity to apply my experience in a more proactive consultant role in order to align our customers with the best service solutions in order to appropriately fit their individual needs. I was promoted to the position of CSM Team Lead for the Eastern US in 2019

I returned to Sentinel Offender Services through acquisition of the G4S Justice Services Electronic Monitoring division in 2012. I was also given the responsibility of managing our National Account Management Team from 2012 through 2014. Following a reorganization in 2014 my responsibilities fell primarily to the Southeastern US. Our account management model as designed by G4S was carried over into the Sentinel model; however, added to my existing role was the addition 23 direct reports

While employed with G4S Justice Services I was allowed the opportunity to manage my region with full autonomy. Our business model allowed Account Managers to fully control regional budgeting and P&L outcomes. I was responsible for not only portfolio retention but also organic sales. My region averaged $10 million in annual revenues. The role also required that I liaise with all levels of agency management in order to form exemplary working relationships with our customer portfolio. G4S serviced all levels of government ranging from federal, state and municipal customers in both the adult and juvenile arena.

I was employed in numerous capacities by Sentinel from 1996 through 2007 as detailed below:Eastern Regional Customer Service ManagerProject Director - National Repair Center Eastern Regional Inventory Control ManagerProgram Support Quality Control SpecialistProgram Administrator During this time I was routinely tasked with, and provided numerous improvements with daily operations which assured not only improvements in customer satisfaction, but also increases in internal efficiencies and profits.

While employed at In House Detention Systems I was responsible for all facets of daily monitoring operations of the company. This included the oversight of program compliance of all program participants, as well as the reporting of non-compliance issues directly to agency personnel and the appropriate judicial circuit. I was also responsible for providing supporting court testimony as required by the supervising agency.