Managing Director, Regional Head Foreign Exchange Sales
Boston, Massachusetts
As a North American Sales Manager, and then later Western Hemisphere, I managed as many as eleven FX Sales staff covering real and alternative asset managers, corporations and supra government agencies, increasing our volumes, and increasing profits. I led our Dodd/Frank efforts, (one of the few people I know who actually read the law) developing compliance and training plans, and implementing them globally. I led the implementation of our customer relationship manager platform (Salesforce), developing FX Sales specific requirements. I was responsible for the Sales perspective for the development of our e-commerce business architecture, including product development, product testing and acceptance, on-boarding, pricing, deal routing, risk transfer, order boards, credit and risk limit monitors, key metrics, and ...the implementation of the plan globally. I did this all, I might add, under the worst possible conditions, working through the politics of a merger, as the world recovered from the Great Recession, and whilst my firm was being publicly lashed in the press on a monthly basis. "The Merger" happened in 2008. I was a member of the merger integration team, attending and contributing to the planning sessions, and supporting the work of the merger consultants. In the new entity, I was made co-manager of North American Sales, apparently proving I'd built a business in Boston worth keeping. I'd initiated the concept of “one desk in two locations” (New York and Boston) and integrated the two teams, (a handy feature to have later during Hurricane Sandy), and thus insured the survival of the BNY Mellon FX Sales desk in Boston to this day. Through the merger, I was able to advocate the Mellon model of “custody agnostic” FX Sales; focused on volume and increasing wallet share, no matter who held custody of the assets, by marketing our product as a Service Delivery Team, with FX Sales, Risk Management, Middle Office and Back Office folks working together.