Trusted Technical Advisor: Served as a trusted advisor to customers, helping them adopt and maximize the value of VMware’s Tanzu platform by providing expertise on product enablement and ensuring customer success across their Platform lifecycle.Collaboration with Internal Teams: Worked closely with various internal teams (Product and R&D), including Customer Success Managers (CSMs), Technical Account Managers (TAMs), and Sales Engineers (SEs), to create tailored solutions that meet the specific needs of our highest ARR (Annual Recurring Revenue) customers.Workshops and Enablement: Product Value Engineer engaged with customer teams (dev, platform, network) through workshops, Q&A sessions, and targeted pairing to help customers with the technical aspects of Tanzu and cloud services. Lead initiatives such as Proof of Concepts (PoCs) and Research & Development (R&D) partnerships to solve customer problems.Post-Sales Support: Assisted with onboarding and optimizing customer use of the Tanzu platform to ensure that customers understood the product's value and guide them in best practices for utilizing the platform to its fullest potential.Strategic Role: Adoption, consumption, and expansion of Tanzu platform services by analyzing the customer platform life cycle management, assisting during key milestones such as onboarding, optimization, and renewal phases​ of the Tanzu products.

A Customer Success Solutions Architect can be described as the bridge that connects the technical intricacies of a product or service with the specific needs and goals of the customers. They are experts who leverage our deep understanding of the Tanzu platform to create and implement customer-centric solutions that drive success and value.Given the 5+ years background requirement as a platform engineer, this involves not only being a master of the software and platform in question, but also being able to translate the potential and functionalities of this technology to customers, often in terms of problem-solving and efficiency improvement.A key part of my role involves not just building the architecture of the solution, but also ensuring that it's sustainable and scalable for the customer's long-term success. This often involves educating and guiding customers on the best practices of the Tanzu eco-system, ensuring that they can fully utilize the implemented solution.By collaborating with various internal teams, including sales, product development, and customer service, we provide feedback and insights gathered from customers to these teams, which can influence product enhancements, service improvements, and sales strategies. This collaboration ensures that we remain aligned with our customers' evolving needs and continue to provide them with the most relevant and valuable solutions.

• Design an architecture for clustered services to test distributed legacy systems capturing behavior and metrics for functional observability and future migration plans.• Prototype AWS/CDK (typescript) to migration of internal websites to AWS.• Implemented an automated DevSecOps pipeline using AWS cloud formation, Lambda functions and SSM making use of Tenable API's call to scan AMI's according to Redhat STIG compliance. (https://aws.amazon.com/ground-station/)• Create AWS Lambda functions (Python 3.6) that make use of Tenable API's call to scan AMI's for Redhat STIG compliance.• Create DevSecOps workflows using CD/CI (GitLab) to automate the distribution of AMI (amazon machine image) artifacts into pre-existing cloud infrastructure.• Configure/Implement DevOps pipeline to build/customize AMI's (amazon machine images) to harden for security.• Deployed istio 1.2 to prototype/explore encrypting Kurbernetes microservice mesh for intra-cluster communication using mutual TLS (1.2).• Created build chain pipeline using GitLab to automate deployments of ELKStack clusters on multiple cloud plateforms (AWS and Openstack).• Install and configure Rancher 1.6 (DC/OS), and 2.x for Automated cluster deployment of multiple Kurbenetes environments.• Installed/Configured ELK stack cluster (filebeat, and fluentd) to Kurbenetes clusters for logging multiple microservice.• Making use of IaC tools like Terragrunt/Terraform and Ansible, for virtual private cloud (VPC) infrastructure-orchestration in AWS (govcloud) and OpenStack, .

• Recommended the use of AWS CloudFormation templates to create service stacks that replicating client ERP installs to test/debug client defects and configuration.• Ensured multilingual (local) integrated testing for prototype maven builds for the CD/CI of the DevOps pipeline; thereby, supporting the company’s “Global First” initiative. • Used Maven build tool to achieve more functionality for compilations/build processes involving 140+ multi-module builds for the entire SaaS ERP UI. Augmented the build process by “hermetically sealing” the build shortening build times for ERP application builds and DevOps continuous integration/continuous delivery (CI/CD) automation.• Developed Banner transformation forms implementing Morphis (Spring/JEE) customization templating API's and MVC framework.• Migrated Oracle database(s) into AWS/RDS instance for Banner Transformation SaaS development and continuous integration.• Built, tested and certified Banner SaaS ERP database into AWS/RDS using oracle data-pump and custom ETL (DDL/DML) scripts to migrate on-premise Oracle databases into AWS/RDS public cloud.• Created bash script to leverage the command line interface (cli) of Git to merge all branches of source code repositories, in multiple time-zones, automating continuous integration of the entire ERP-Banner Transformation framework.• Created custom Eclipse IDE documentation, as training material for customizing developers' workstations to engage employee development.• Customized Vagrant VM's to work with Eclipse IDE to localize the entire ERP Banner UI Transformation framework without requiring a network connection.

Senior Consultant with a focus on Banner Student, Ellucian Luminis Portal, and Banner Web Tailor Self-Service including customized programming methodologies in Java, Grails, and Python.• Developed PL/SQL scripts that converted/reorganized curriculums across three colleges changing the enrollment model from trimester to semester.• Implemented Banner® API’s, using PLSQL, to create curriculum programming that updates Banner® applicant, learner, and outcome records.• Customized database views and PL/SQL packages for custom reporting.• Provided strategic guidance analyzing client’s custom RESTful architecture while validating its extensibility for adding functionality. This framework was implemented in Groovy/Grails (1.3.7) and designed for mobile applications.• Leverage Banner API’s to use pre-existing RESTful frameworks to evaluate the extensibility, future-functionality, and usability of the framework on mobile platforms.• Customized RESTful architecture for authentication, development, testing, and conceptual analyst.• Implemented AJAX libraries (jQuery) in Self Service Banner® (SSB) to add GUI functionality to SSB course catalog. This functionality displayed the building locations of all courses when user hovered over the building code.• Served as technical developer for implementation of customized Student grading module-participation by automating the creation of Banner® Jobs in INB.• Developed a RESTful solution in Python to accept admission applications submitted using PESC XML validation and extraction of information from XML application posted to RESTful web service using Django-RESTful-framework. The extracted information was distributed into Banner® using custom PL/SQL packages simulating a newly submitted application into Banner®. Building this RESTful implementation enabled new applications to be submitted from any website or mobile device that conformed to the PESC application standards.

• (Banner/Luminis) Worked on post-installation tasks included establishing roles and groups in LDAP and configuring the same in Portal Access control.• Installed and developed custom source code architecture for a SVN, and CVS, code repository; enabling agile programmers and functional competency teams to develop in a aggregated environment.• Providing a web based open source solution (GForge) collaborating two technologies SVN and CVS; allowing for SCRUM development and production control turnovers.• Integrating solutions for the ERP-DBA team to maximize the use of Oracle ERP databases and SVN technology. The essential goal would be to "version-ize" the database schemes automatically and developing a solution to automate this process.• Implemented Java J2EE infrastructure classes for LDAP authentication and Oracle JDBC connectivity for Luminis portal.• Developed custom J2EE classes for SAML2 implementation and federated authentication with PNC Bank for financial aid tuition deposits.• Authored custom webtailer interfaces (SunGard Banner) to interact with Nelnet payment Gateway for tuition payments and student admission/application fees.• Effectively managed synchronized scripts that collaborated and populate all the assigned groups, and its members, into Luminis' portal environments.• Custom Luminis 4.x (uPortal) Channel Development for Blackboard integrated and e-learning systems.• Installing multiple Luminis 4.x portal environments needed for testing and development for the ERP project.• Facilitate organizational change as the department moves from the mainframe to ERP Project.• Develop custom applications for Luminis 4.x Portal implementing Generic Connector Framework (GCF) for Single Sign-On (SSO), Campus Pipeline Integration Protocol, Luminis Banner API, Self Service Banner (web tailor).• Installed Luminis 4.x Portal Implementation enabling LDAP support using Groups and role-based authorization.

• Designed, Developed and Delivered web based/server side applications using J2EE Technologies (Java, Swing, JDBC, JSP, Servlets, EJB, XML, DOM/SAX, Struts, Spring and Web Services) Apache Tomcat 5.5/6.0.• Developed custom J2EE Mirapoint Portlet implementing JSR-168 in Oracle Application Server 9i (portal) using Oracle Portlet Development Toolkit (PDK).• Built custom building blocks for Blackboard e-learning system.• Experience in development of critical business applications utilizing Spring framework.• Develop, implement, and maintain an asynchronous, AJAX based rich client for GUI customer experience in conjunction with JSP, Servlets, XHTML, CSS, JavaScript, and XML.

• Experience in deploying J2EE applications on Linux/Apache/Tomcat5 web Server(s) (using Eclipse) Java/JSP and MySQL.• Created 3-tier intranet solution, for different departments and colleges such as ID card swipe systems written, in ASP/SQL Server 2000, to record the interactivity of tutoring for students in labs.• Designed, personalized, and supported complex reports and ASP reports.• Developed database applications that support the objectives of university needs and Computer Services; systems for tracking performance/activities within ACSIT.