• B2B Customer Demand Planner for national and regional accounts totaling 45+ businesses• Collaborated with sales, product marketing and logistics to allocate and ship inventory to achieve annual targets across 6 product categories• Responsible for inventory forecasting, purchase and sell through analysis, allocation, backorder reporting and fulfillment and increased direct ship adoption• Identify and investigate issues with supply chain management information systems, and collaborated with process innovation team to drive continuous improvement in software functionality

• Completed reporting, tracking and analytics on paperless program conversions for more than 80,000 annual conversions, including external and internal strategies for paperless channels and strategies for optimizing reporting processes• Gathered business requirements , completed user acceptance testing to locate bugs and defects, and implemented myReliance (self-service platform) mobile launch with vendor and IT delivery teams, including delivery of employee training• Supported payment and billing systems with a customer base of 1.8 million Canadians, through investigation and problem solving

- Produced daily, weekly and monthly regular reporting to track workforce KPIs - Forecasted short term customer demand based on consumer behavior and equipment failure rates to manage a workforce of over 500 internal and external technicians across 20 operating cities across Canada- Recommended long and short term strategies through performance reporting to drive operational optimization, policy decisions and customer service improvements- Assisted with configuration of Mobile Workforce Management Tool to support the Workforce Planning Team

- Completed discrete economic analysis and research projects to support medium to long term policy development and decision making - Analyzed and interpreted economic policies and regulations to support sustainable aquaculture and the protection of resources in Canadian fisheries waters

• Created BB10 prototype specialized reports to provide project updates to senior level executives• Used Application Lifecycle Management software to compose queries and updated various database records to support change management and traceability• Updated web based documentation by attaching live reports and queries using HTML and Confluence

• Compiled reports related to the Economic Action Plan including the Infrastructure Stimulus Fund and the Communities Component of the Building Canada Fund• Worked with various teams within Program Operations, building pertinent partnerships across the branch• Participated in the Program Integration team providing data analysis, and coordinated projects for ministerial requests and parliamentary questions

• Participated in major team projects involving mathematically-oriented financial implications and the analysis of pension related costs• Reviewed highly confidential information and reconciled against financial statements to complete client requests regarding post-retirement benefits • Provided actuaries and management with valuation data, analysis and support by completing calculations, testing and re-validation using leading-edge pension administration systems

• Assertively directed team of 4-8 staff members to safely supervise the pool enclosure strictly in accordance with all rules and regulations, at all times and during emergency situations• Performed head duties as a key holder in opening and closing the pool, communicated directly with the pool programmer, the maintenance team and front desk representatives• Responded to all patrons’ needs in a respectful and professional manner