Accountable for front of house performance as measured by workday metrics, customer sentiment, and secret shoppers. Responsible for liquor inventory, storage, and sales of alcoholic beverages. Trained 3 managers-in- training on front of house responsibilities in preparation for management positions.

Composed templates to improve clarity, reduce service level agreements, and overall management of work order tickets. Supervised and mentored 25+ employees to optimize tasks and improve safety. Managed inventory and expenses to reduce product and financial waste while optimizing the ordering process for efficiency.

Optimized employee positioning to best serve customers and team needs. Managed shifts, consisting of 10+ employees, in a fast-paced customer service environment while maintaining sales goals and creating meaningful customer connections. Mentored employees through clear, specific, and constructive feedback to ensure operational and service excellence. Coordinated daily and weekly management activities and partner development in the absence of store and district level managers.

Trained and mentored over 15 partners on job duties. Reorganized and oversaw local store training processes, reducing employee turnover by 15% over 2 years.