As the Owner and Operator, I facilitate expedited freight shipments acrossthe U.S., Hartland, and Canada. I ensure regulatory compliance with regionaland international logistics, oversee transportation, maintain businesscommunication channels, and lead a cross-functional team to orchestrateservice delivery. Some of my proudest achievements in this capacity include:• Initiated and established business venture, spearheading companyoperations, business growth, strategic planning, client and vendorrelations, and financial management.• Expedited key equipment and materials for major manufacturers in Illinoisand Texas, thereby ensuring prompt departmental operations.

As the Manager of Construction and Engineering, I led construction projectoperations, overseeing outside plant and cable splicing technicians. Ianalyzed performance trends, implemented improvement strategies, trainedtechnicians, and used force load models for workload evaluation andscheduling. I also planned duties to meet fiber growth plans and keyprograms and enforced safety, quality, and operational standards. Lastly, Iensured compliance with company policies and IDOT State laws. Some of myproudest achievements in this role include:• Exceeded 2022 productivity target by 121%, showing a 49% increase comparedto 2021, prioritizing safety and preventing injuries.• Upgraded office environments with the latest computer hardware andeliminated outdated assets like vehicles and surplus equipment to optimizesalvage profits.Lead, developed and trained technicians on outside plant activities.Strategic planning and apportioning the work to efficiently deliver on fiber growth plans and other priority programs.Utilized force load models in evaluating workloads and technician schedules to meet customer commitments.Evaluated technician performance trends and took appropriate actions to ensure organizational expectations were met or exceed.Ensured compliance with company and regulatory policies, knowledge of IDOT State laws and regulations.

While serving as an Assistant Store Manager, I supervised and empoweredstaff to exceed team and individual targets. I created personalized coachingplans, guided sales consultants through challenging customer engagements,and enhanced customer experience. One of my career milestones from this roleis:• Surpassed 104% of 2020 objectives, marking a 40% enhancement overthe store's 2019 performance.

In this role, I provided exceptional service to entertainment clientsthrough app setup and bundled wireless solutions. I also enhanced sales teamperformance and reduced order errors by fostering cross-functionalcollaboration. A few key accomplishments are as follows:• Exceeded sales goals by 141% in 2018 and maintained over 130% attainmentin 2019.• Mentored 12 colleagues on order provisioning through research and analysisand troubleshooting skills.

Throughout this position, I boosted sales growth through customerinteractions and product demonstrations, collaborated with the store team todeliver personalized service, and assisted customers in product selection. Ibuilt long-term relationships and effectively enhanced customer loyalty andsatisfaction. A key highlight of this employment period is:• Recognized as the store's expert for entertainment and home solutions.