• Completed vulnerability scans to identify at-risk systems and remediate issues with platforms such as Nessus, Bitdefender & Nmap.• Communicate with end users to review & prioritize service requests adhering to SLA requirements with the use of ConnectWise Manage, Jira & Confluence.• Performed risk analyses to identify appropriate security countermeasures.• Designing and revising the designs of cloud environments such as Microsoft Azure, 365, AWS, Bitdefender Gravity zone, Solarwinds & Google Cloud. • Helped streamline repair processes and update procedures for support action consistency.• Monitored computer virus reports to determine when to update virus protection systems.• Serve as a mentor and provide oversight, coaching, training, knowledge resource, and escalation point for my team and peers.• Some experience with PowerShell & JavaScript. Case by case basis per client needs.• Patched software and installed new versions to eliminate security problems and protect data.• Identified issues, analyzed information and provided solutions to problems.• Managed a vast set of servers & management tools ranging from, Microsoft Server, SQL Server, Linux, Active Directory, Group Policy Editor, DNS manager & Veeam backup.

• Maintained office PCs, networks and mobile devices.• Imaged and prepared new computers for integration into company networks and systems.• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.• Patiently walked individuals through basic troubleshooting tasks.• Set up PCs, projectors and microphones for use in video conferencing rooms.