• Provided general plant care, including: watering, pruning, fertilizing, identification and treatment of pests.• Acquired knowledge of 100+ annual and perennial plants.• Delivered plant care instruction and answer questions for customers. • Knowledge of farm practices, insecticide usage, pesticide usage, crop timing, crop development, seed development, and more.

• Collected data on health of invertebrate, plant, and invasive species in local wetlands.• Analyzed data and properly identified invertebrate, plant, and invasive species.• Followed protocol to follow scientific process, proper measurements, and data collection methodology.• Compiled data with hundreds of other volunteers to compose the annual "Wetland Health Evaluation Report."• Identified invasive species Cipangopaludina chinensis (Chinese Mystery Snail) in Bloomington pond.

Maintaining appearance of garden center up to company standards. Watering, pruning, caring and attending for plant products.Implement floor plan up to company standards while maximizing floor coverage.Culling of any unsaleable or damaged plant products. Provide care instruction and answer questions for customers.Knowledge of various annual and perennial plant products.Unloading carts of flowers to display and merchandise product according to planograms while maintaining a clean well organized garden center.

• Handled keyholder responsibilities as well as maintain stock, shipment, and communications with District Manager.• Provided guidance and training to other employees.• Troubleshot equipment, system and user issues using product and system knowledge to provide resolutions.

• Led instruction for Chinese and International students on Environment and Outdoor skills.• Taught water quality testing, river hydrology, environmental ethics, survival skills, water filtration design, shelter building and knots/lashing technique.• Led students in building multi-acre community garden on Tongzhou Island.• Built two homes outside of Siem Reap, Cambodia.

• Engaged customers via e-mail and live chat to sell products and resolve customer service related issues• Troubleshoot equipment, system and user issues using product and system knowledge to provide resolution• Identified trends of issues from interactions and developed solutions to prevent future customer issues• Edited SharePoint to ensure accurate information is available to all representatives• Provided insight to Social Media team to find solutions for complex issues offering precise wording with a goal of minimizing negative ‘fallout’ from disgruntled customers• Recognized for having highest interactions per hour on my team and consistently having one of the highest Net Promoter Scores throughout the company

• Communicate effectively with client and internal customers to insure successful launch and management of product offerings resulting in consistent customer revenues.• Receive and respond to dealership questions, inquiries, and issues.• Track to laid-out client deliverables and projects.• Coordinate company and client resources to achieve common project and service delivery goals. • Contact dealerships for enrollment in Outsell programs and for CRM and DMS information and access.

Engage customers in a dialogue via a live chat feature to generate leads for auto dealershipsCompose interaction reports with customer data for dealerships detailing each leadCreated document "How to Improve Positive Thinking in the Workplace" to improve morale

Assisted leading agent with operation of busy and successful real estate practiceCompiled, organized, and synthesized market data in spreadsheets and reports

Conducted telephonic and in-person voter outreach on behalf of United States Senate CandidateCreated, revised and edited voter database

Attended Education Committee Hearings and consulted with Senator Wiger on policy issuesGained an inside perspective on and an increased appreciation for the legislative processSkillsDevelop and manage multiple websites using the Wordpress platformImplement and use Google AnalyticsFamiliarity with Windows, Word, Excel, PowerPoint, Outlook, TailoredMail, SalesForce, Oracle Agent Console and Bold Software.