Dawanna Gibért Email & Phone Number

Dallas, Ga, Us

Alpharetta, Georgia, United States

* Provide support to troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels.* Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions.* Provide ideas and assist with creation of documentation and training material for external and internal Support Center content.* Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers.* Stay familiar with all of Zoom’s products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry.

Atlanta, Georgia, United States

•Manage trouble ticket queue in the current CRM (Request Tracker aka RT) and Clarity systems.•Networking concepts such as TCP/IP, DNS, and DHCP.•Voice technologies and phone systems such as Hosted VOIP and SIP Trunk troubleshooting using skills, knowledge and experience in the area of PBX’s, SIP, VoIP, Networking, Telephony and basic IT.•Provide customers with knowledge and tools necessary to recognize issues on their Customer Provided Equipment to reduce impact and help with their resolution by coaching them through basic steps to eliminate problems or resolve their issues as necessary.•Remote into routers, switches and phones to troubleshoot and resolve issues

Marietta, Ga

Answer phones, electronically register and schedule pediatric patients, verify insurance eligibility, responsible for monitoring and correcting all registration errors, electronically maintain and update insurance and demographic records, research account past-due balances, responsible for creating and maintaining office documents and forms, and perform inner-office technical troubleshooting based on level of security allowable.

Wellstar Kennestone And Cobb Hospital

Maternity Services Was in charge of RN and Tech patient assignments.• Transcribed medication orders onto medication administrative records• Verified and screened patient’s history• Ordered all labs, diagnostic tests, and prescriptions for inpatients• Electronically updated patient records• Electronically maintained and updated Maternity and GYN Floor censusRenal/Telemetry Services• Transcribed and electronically ordered all labs and diagnostic tests, per physician’s orders• Managed front desk• Ordered and notified doctors of in-patient consultations