• Built and steered multiple teams to maximize performance while consistently completing projects on time and within budget in a fast-paced, time-sensitive environment requiring superior strategic planning, organization, and leadership skills.• Maintained full accountability for overseeing daily operations, including revising and updating the operations handbook and procedure and policy documents, overseeing HR processes, managing weekly core team strategy meetings and monthly team meetings, and managing accounts.• Evaluated the efficiency of business procedures according to organizational objectives and applied improvements.• Reviewed financial information and adjusted operational budgets to promote profitability.• Managed relationships with external partners and vendors.• Ensured that the company ran with legality and conformity to established regulations.• Collaborated with staff to ensure the accuracy of the emergency action plan, including evacuation routes.• Researched and identified a training platform and maintained accountability for the availability of needed training. • Prepared and executed statements of work for DLI.• Evaluated staff performance on various projects in different stages of completion.• Drafted and submitted quality assurance reviews on all deliverables and ensured the accuracy of projects in time tracking software.• Provided continual updates to insurance carriers of all new hires that elected medical and dental coverage, life and accidental death insurance, and long-term disability insurance. Processed and reported all new hire W-2s to the Department of Social and Health Services and notified insurance carriers of employee terminations.• Prepared and submitted a comprehensive bi-annual office manager performance review.

• Strategically prioritized, planned, coordinated, and drove projects to ensure on-time, requirements-compliant completion while maintaining high quality standards. • Demonstrated exceptional executive support by assisting the Director of Provider Contracts, Contract Managers and Contract Specialists with day-to-day activities.• Coordinated mass certified mailings, scheduled meetings, and prepared agendas/supporting materials for important meetings involving high-level staff.• Applied strong proficiency in Excel and Access to develop and update tracking spreadsheets.• Drafted and revised the contract reference manuals to ensure they were current and up-to-date.

• Applied dynamic strategic planning, prioritization and project management skills toward consistently achieving critical deadlines while maintaining high quality standards in overseeing the performance of Loan Risk Management products within Credit Unions in the State of Washington. • Oversee account management for 30 accounts.• Proactively supported the Vice President-Business Development in accordance with organizational goals and objectives.• Enhanced performance by innovating new and improved methods and procedures to grow core product revenue, including identifying business opportunities, increasing market share and maintaining competitive position within the Loan Risk Management industry.• Provided ongoing support with the implementation process of all Loan Risk Management ancillary products and services.• Acquired a current license to sell life, health, property and casualty insurance