Daniel L. Email & Phone Number

Robbinsville, New Jersey, United States

Robbinsville, New Jersey, United States

Greater Philadelphia Area

- I provided application support for an enterprise labor, sales, and inventory management system. Day-to-day tasks included phone, email, SMS, and web chat support within a SalesForce Environment. Troubleshooting included MySQL database administration, particularly for any data change requests, and some system administration of web and DB servers. Any.

https://madcap-renegade.org/

Greater Philadelphia Area

I handle implementation and documentation for RCA's IS applications, including Door Access Control, RFIDs, and Visitor Management Systems (VMS). I'm also in-charge of support for a host of applications which includes DocuSign, Authorize.NET, Claromentis, and OneSource Experian.- Responsible for migrating four inpatient facilities and three outpatient.

Lansdale, PA

I provided troubleshooting for SICOM's cloud-based restaurant management product. This product offered restaurant administrators the capacity to manage their restaurants' inventory, sales, labor, and other key pieces of their stores. I also assisted with higher-level escalations, ensuring that Director of Operations and Franchisees were provided solutions..

I provided troubleshooting for SICOM's CHEF, which serves as their kitchen management product. I offered network, hardware, and software-related troubleshooting; and this includes the CHEF itself, Duke, Merco, and Prince Castle Product Holding Units (PHUs), and the setup/maintenance/administration of the CHEF within each store. We worked with vendors to.

Lansdale, PA

I worked as a Hardware Support technician, and provided troubleshooting for hardware and network-related functions of point-of-sales related equipment, including terminals, kitchen screens, thermal printers, and Order Confirmation Units (OCUs). I also assisted with high-level escalations, ensuring that restaurant managers were provided the means to perform.

Doylestown, PA

I was brought into SICOM's Drive-Thru Director team to assist with a major rollout of their Drive-Thru timing system all-the-while learning how restaurant Drive-Thru's operate. I was empowered to advance support of the product in creating my own tools to both troubleshoot and understand the product. I also assisted with installs over-the-phone, ensuring.

I was promoted to Technical Support Representative. I had firmly established myself as an asset for the IT department. I handled projects, phone support, and desktop support. My major project was the successful deployment of Free Open-Source Ghosting (FOG), which served the company as our means of image deployment. I was also a key member of their Windows.

Blue Bell, PA

I was hired on as a Jr. Technical Support Analyst, entering the fray of Information Technology. My roles and responsibilities included phone support, desktop support, on-site support, along with image management and deployment.

Springfield, PA

North Wales, PA