Daniel Gluhovski Email & Phone Number

Provided technical support to over 2,000 users across America, primarily focusing on the West Coast, addressing Tier 1 and Tier 1.5 issues. Responsibilities included password recovery, software upgrades, hardware troubleshooting, and maintenance of laptops, network servers, printers, mobile devices, and related accessories.Contributed to various projects, including the deployment of digital signage, rollout of Titan HST beacons, construction site setups and decommissions, and the migration of networks to Google Cloud Platform (GCP).Supported monthly Live All-Hands meetings with 150+ local employees. Provided white-glove support to global and regional executives ensuring timely communication to resolve the issue.Built trustworthy relationships with IT vendors to continuously enhance available tools, and worked closely with third-party software suppliers to resolve issues and implement improvements.Implemented Google's SUDA onboarding program to streamline the onboarding and offboarding processes for Lendlease employees working on the Google development project.

San Francisco Bay Area

Participated in various team initiatives, including cost reduction efforts, updating IT procedural documentation, migrating the company-wide ticketing system, and creating video tutorials for internal employees to enhance productivity.Provided global support to over 1,000 Mozillians across Mac and Windows operating systems, utilizing email, Slack, ServiceNow, and Jira.Day-to-day responsibilities included IT project work, hardware and software troubleshooting, ticket triaging and resolution, and inventory management.Supported admin rights and user account creation within various SaaS applications such as Zoom, Microsoft 365, Duo two-factor verification, Miro, 1Password, Adobe, etc.Managed local stock inventory and developed an organized sorting process to reduce inefficiencies and optimize office space.

San Francisco Bay Area

Participated in a company-wide upgrade pushing Microsoft Windows 10 to all employees, managing an end-to-end process including ticket management, hard drive replacement, Radia software deployment, user file transfer, and setting user preferences to the satisfaction of the user.Provided desk-side support for users in a Windows corporate environment, troubleshooting both laptops and desktops. Prepared daily end-of-day (EOD) reports for management, updated the ticket queue, and coordinated computer upgrade appointments with users via email and phone calls.Implemented the Microsoft OneDrive application service, reset computer names and domains, ran a homegrown PC backup tool, and escalated administrative rights as necessary to ensure the secure transfer of user files and folders during the process of updating host machines to Windows 10.

San Francisco Bay Area

Assigned PCs to the appropriate active directory group, set the correct Imprivata security policy, mapped printers within VPSX, and performed 20+ USMT Scans weekly, migrating personal user files guaranteeing user security and satisfaction when refreshing and installing the latest PC model as part of the Sutter Health Enterprise Deployment team.Traveled throughout Northern California to multiple Sutter Health sites, performing refresh deployment updates to all computers in coordination with different IT teams, doctor offices, and site managers to determine how to best orchestrate deployment updates.Provided daily on-call desk-side support across departments including Pediatrics, Internal Medicine, Health and Wellness, Oncology, and Dermatology. Addressed and resolved ticket issues such as faulty keyboards, software driver installations, and monitor replacements, ensuring timely and efficient solutions.Assisted in the implementation of a new virtual print server across Sutter Health’s Bay North locations, and utilized the Cherwell ticketing system to address and resolve various user PC issues.Managed inventory and decommissioned aging equipment for asset processing, including PCs, laptops, scanners, and printers.

San Francisco Bay Area

Assembled and operated the Canon EOS C300 Mark II camera for the weekly CEO Q&A, ensuring a high-quality streaming experience. Monitored input/output signal flow, tested video settings, and fine-tuned camera configurations to deliver a seamless live stream to over 1,500 employees.Served as the technical operator, directing and operating the Blackmagic ATEM switcher for all All-Hands meetings across multiple departments, including Design, Infrastructure, Trust & Legal, Policy Operations, and Engineering. Ensured seamless communication of the company’s mission and initiatives.Updated fleet of Apple computers weekly with the latest company software to support employee workflow, minimizing work errors. Documented all equipment using Smartsheets for efficient tracking and asset management.Assisted the gaffer and audio engineer in setting up Kino Flo Celeb 401Q stage lights and conducting wireless microphone tests for a monthly public-facing event for a global audience of over 700 hosts.Contributed to Airbnb’s On-Air Media Production team as a Production Assistant and Assistant Camera Operator on more than 40 live events company-wide to ensure both internal and external global impact.