Information Technology Professional tasked with meeting all technology needs for main library and supporting contracted technology needs of 5 affiliated libraries and 2 local museums throughout Johnston County. Top-tier technical support for over 30 staff members and patrons (over 105,000 active accounts). Drawing on business background, also have served as advisor to Library Director on many day-to-day operational decisions for PLJCS, a nonprofit organization and intergovernmental agency. Administer large database and local network of 40+ devices, including public computer lab, servers, PCs, and tablets. Make all technology-related purchases. Liaise and collaborate with outside tech vendors. Administer E-Rate program. Key Achievements:• Project Manager for multiple IT projects, including migration to Evergreen Integrated Library System and Cloud Library e-book launch• Obtained 1 Gig fiber internet connection at savings of over $29,000 annually compared to previous quotes• Designed and installed a flat-screen monitor announcement system utilizing recycled equipment• Installed search and exhibit kiosks throughout library and designed touch interface• Implemented G Suite for Nonprofits, reducing productivity software and email cost to $0• Multiple grant awards• Selected, installed, and configured on-premise VOIP telephone system• Streamlined patron registration by implementing driver license scanning and parsing of data• Implemented help desk ticketing system, streamlining support response and follow-through• Established new Grab-N-Go library branch in under-served community• Renegotiated multiple contracts saving the library thousands of dollars• Strategic Planning and Marketing• Served on NC Cardinal Library Consortium User Experience Committee for 2 years

Managed office, including operations and accounting, for a thriving criminal defense and domestic law practice. Led operations and strategic direction with full responsibility for bottom-line factors, including long-range planning and day-to-day operations. Provided outstanding customer service and effectively communicated with people of various backgrounds. Completed day-to-day, monthly, and annual bookkeeping including accounts payable and receivable, payroll, cash receipts, credit card transactions, billing, client trust accounts, and tax and financial reporting to GAAP and stringent N.C. State Bar standards. Maintained Chart of Accounts with no “miscellaneous” transactions. Developed and implemented internal controls to ensure integrity and protect client funds. Maintained W4s and W9s for employees and vendors. Issued W2s and 1099s at year-end. Key Achievements:• Successful Trust Account Audit by N.C. State Bar• Developed and maintained operational procedures and employee handbook• Led startup law firm to profitability within one year• Diminished Accounts Receivables of attorney from previous firm• Decreased risk of malpractice through improved record management and technology• Decreased file storage costs by 50% utilizing electronic document management• Saved 40% for telephone services through implementation of VoIP system• Reduced direct-mail marketing expense by 50% by bringing operations in-house

Served as lead technology contact for Collection Division supporting field offices across the state. Served as liaison between Collection Division and IT. Maintained existing and developed new division databases using Microsoft Access. Ran ad-hoc queries and reports as needed for management and the N.C. Legislature, often under strict time constraints. Maintained collection performance evaluations for over 200 Revenue Officers throughout the state totaling several million dollars monthly. Served as the division’s Content Provider Expert for the Revenue’s external website. Integral member of the Department’s Web Business Team. Conducted training at regional meetings throughout the state. Key Achievements:• Overhauled reporting system, capturing millions in unaccounted-for revenue• Designed and maintained the Collection Division’s portion of the Department’s new Intranet• Converted monthly delivery of reports to field offices to electronic distribution through Intranet• Facilitated training on Lexis-Nexis skip tracing to Revenue Officers• Secured access to the Administrative Office of the Courts data resources for Revenue Officers

Collected delinquent business taxes and provided taxpayer assistance. Simultaneously managed in excess of 1,000 delinquent cases. Evaluated and resolved complex, tax matters. Counseled individual and business taxpayers, in person and via telephone, to achieve compliance with applicable tax laws. Collaborated with tax advisors, attorneys, law enforcement, and the court system to bring taxpayers into compliance. Regularly conducted both cold and scheduled field visits to delinquent taxpayers. Responded to taxpayer inquiries on a daily basis. Key Achievements:• Consistently exceeded collection goals• Mastered Department’s computer system with exceptional speed• Promoted to Collection Administration after just one year