David G.

David G. Email and Phone Number

Technologist
David G.'s Location
Wilmington, Delaware, United States, United States
David G.'s Contact Details
About David G.

• Organizational leader with experience in established firms and industries and startups• Data Center and managed service creation and operations expertise• Developed internal reporting mechanism used by telco leadership to identify regional bandwidth bottlenecks, proactively planning expansion without having to react to bottlenecks, ultimately improving customer sat• Efficiently smoothed customer incident spikes, both internal and external customers, leveraging partnership with development & sales engineers, allowing for staff growth to align with account attrition.• Expert in the creative service design and delivery of cost-effective, high performance IT & Telecom services & infrastructure. • Strong Enterprise & Telecoms background with proven ability to build and manage creative, highly technical solutions.• Resource manager able to continuously improve customer and internal services• Trusted advisor to senior leadership on customer support & technical strategy, cost control and resource management• Driver of efficiencies with technology, customer service, staff and vendor performance• Coach to staff on technical and resource platform management skills, enabling improved customer satisfaction and issue resolution turnaround time• Customer service driven focus, maintaining high availability of services and systems, using customer satisfaction as the driver of organizational change• Change agent able to drive improvement in different environments and corporate cultures• Drove department costs down while finding right technology solutions by leveraging vendor partnerships and driving vendor bottom line costs.• Grew successful support & IT organization in limited talent pool market by identifying raw technical aptitude and relentless coaching of business and technical skills

David G.'s Current Company Details

Technologist
David G. Work Experience Details
  • Blackridge Technology
    Sr Director Solutions Engineering
    Blackridge Technology Sep 2019 - Feb 2022
  • Blackridge Technology
    Technical Advisor
    Blackridge Technology May 2016 - Sep 2019
  • Freedompay
    Associate Director
    Freedompay Jul 2017 - Sep 2019
    Philadelphia, Pennsylvania, Us
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  • Unitrends
    Director Customer Onboarding
    Unitrends Nov 2016 - Jun 2017
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  • Sevone Inc
    Director It & Security
    Sevone Inc Jan 2015 - Jul 2016
    Boston, Ma, Us
    Maintained 8500+ highly scalable development, partner and sales systems at a massive scale by implementing software automation• Oversaw and scaled data center growth from 300 to 8500 Linux VMs, 4 racks to 25, within 4 years.• Maintained a $5 Million department budget, negotiating contracts & pricing with vendors, keeping pace with 50%+ year over year staff growth.• Lead service management initiative, improving incident response times, decreasing closure• Lead migration and development of EMEA, HQ and Delaware Tech Innovation centers – migrating hundreds of staff & systems with no business downtime.• Architected and executed the Tier 3 Data Center (which includes critical uninterruptable power using Bloom Energy, cooling, racks, and fire suspension at a cost below wholesale.• Initiated and kicked off upgraded ‘powered by eBay’ datacenter components by leveraging vendor relationships, saved an average of 70% or greater discounts.• Implemented 24/7 staffed support model and successfully staffed 3 offices - 2 US-based offices and 1 EMEA.• Split security team from IT, paving framework for the teams to implement ISO 27001 controls, & processes.• Closely worked with architects and contractors to launch 50k sq/ft building with Data Center facility at SevOne, Inc.’s STAR Campus.
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  • Sevone Inc
    Director Of Customer Support
    Sevone Inc Feb 2012 - Dec 2014
    Boston, Ma, Us
    • Grew small team of 5 to 50 staff, maintaining a $6 Million combined budget for 4 departments.• Supported Global Sales & SE teams, working directly with customers & key stakeholders throughout sales process to win opportunities & retain accounts.• Opened EMEA support facility, developed and launched SevOne, Inc.’s Technical Account Manager Program: customer, partner and developer shared dedicated lab team, customer network operations group, and launched IT team.• Improved first response times, incident resolution times without diminishing cust sat.• Trained new SE staff by rotating new SEs into support for “tour of duty”• Launched customer community and built new customer onboarding program, reducing new customer incidents & improving customer sat. • Implemented 24/7 staffed support model and successfully staffed 3 offices - 2 US based offices and 1 EMEA.• Proposed and then Developed SevOne’s Technical Account Management program, maintaining key account relationships and delivering additional revenue on top of maintenance.• Developed and launched 24/7 Network Operations Center with 500k annual budget, leveraging success of customer service department, growing additional business with telco key customer.• Developed and launched internal lab team, improving technical sales & development environments using both simulated & hardware appliances• Maintained 8500+ highly scalable development, partner and sales systems at massive scale by implementing automation, ITILv3 framework and Agile best practices
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  • Hawaiian Telcom
    Lead Engineer - Network Capacity Planner
    Hawaiian Telcom Aug 2006 - Mar 2012
    Honolulu, Hi, Us
    • Lead Engineer responsible for establishing Hawaiian Telcom's Capacity Planning, Performance Monitoring, Network Modeling and long term Traffic engineering policies after divestiture from Verizon• Co-engineer to design and build L2/L3 IP-VPN network capable of delivering a full triple play solution• Evaluated and deployed out infrastructure Performance Management & network modeling systems to cover both legacy ATM/TDM and next gen IP/MPLS networks• Team lead to develop and implement first phase IPTV solution• Lead engineering initiative to consolidate engineering inventory and planning records into unified DB & implement both Transport and Network modeling data• Engineering planner to assist in L2/L3 IP-VPN, Residential High Speed Internet, IPTV, Business VoIP and wholesale new product offerings• Lead technical support engineer for major and critical network operations issues• Established processes & policies for Engineering & Planning build thresholds• Work with direct yearly capacity tools budget of 500K and directly influence engineering forecast budget of $50M USD
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  • Siac
    Dgoguen Llc
    Siac Aug 2002 - Jul 2006
    Us
    • Worked with Nextel Communications through Flarion Networks to implement a mobile wireless data and voice trial network implementing Flash OFDM for wireless transport, IP routed core and mobile handoff between basestations/sectors via mobile IP.• Established and managed multi-tiered NOC for Nextel Communications with Flarion Technologies• Lead presales engineer developing, beta testing and integrating a managed NOC and security platform with opensource tools and industry experience.• Managed technical integration and design team. Made all final technical decisions for in-house developed managed security appliance. Final interface for customer related issues. • TMobile integration engineer within CDMA 3G Lab to implement and troubleshoot voice and data test networks.• Designed the meshed VPN management network, provided advice on managed security solutions, wrote all SLA’s and network architect and network upgrades through to complete customer infrastructure upgrades, built large scale network deployment and element/network optimization. • Companies worked with via consulting:  T-Mobile, Flarion Technologies, NYK, Custom Computer, UPC Netherlands, SIAC/NYSE
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  • Nortel Networks
    Principle Technical Specialist
    Nortel Networks Sep 2000 - Jun 2002
    Ca
    • Managed core data network and designed/integrated over 200 ATM/IP/MPLS backbone routers and switches for Germany's largest wireless ISP. Wrote BPG policies and and implemented a meshed LSP's core network. Tested and implemented the automated provisioning system and CRM/SLM system for core backbone.• Made all final technical IP core and Management Network decisions. Developed low-cost DCN network based on existing core DWDM and MPLS backbone. Designed and implemented network security platform utilizing Checkpoint firewalls and RealSecure for IDS system. • Migrated 75 Million Euro German ATM/IP network into Star-21 Core Juniper based MPLS network in 6 month time frame. Migrated core ATM paths to MPLS LSP's and integrated Lucent ATM switches into Nortel managed core with minimal impact to Netcool core • Developed and integrated in-house DNS, NTP, DHCP, MRTG, LDAP, Kerberos, NIS, BGP peer servers, radius, Automated Provisioning System, Network Performance and Fault management systems and logging servers. Rewrote NOC core network and OSS/BSS technical design plans and procedure documentation. Provided a secure, resilient scalable management network.• Trained all Network Operations Staff in Basic and Intermediate ATM and IP troubleshooting skills. • Proposed and then won development of testing lab for Star-21 Networks lab.   Tested multi-vendor IP, MPLS, ATM and Wireless access devices.
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  • Lucent Technologies
    Principle Integration Engineer
    Lucent Technologies 1998 - 2000
    Espoo, Southern Finland, Fi
    • Provided presales and integration expert support for ATM products. Coordinated verification and deployment of products and upgrades.  • Lead engineer to test, design and present proof of concept to France Telecom, winning a major ATM edge network.• Technical point of contact for all ATM support & presales in EMEA. • Key Pre and Post Sales Engineer for Telefonica Mobile network, Omnitel Vodafone, France Telecom, British Telecom, KPN and Eirecomm Telecom networks.• Developed and coordinated one of Europe's largest integration labs worth 20 million USD• Worked directly with Lucent Product development and marketing to evaluate and assess high profile customers with all ATM, GSM and 3G UTRAN and future MPLS core network transport.• Worked on development, alpha & beta testing, of world’s first implemented compressed voice and integrated C7 signaling over AAL2. Built, tested and implemented trial network.• Oversaw training, product information, and release schedules. Deployed large-scale wireless network across North America. Assessed product capabilities and performed comprehensive testing for client approval.
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  • Xyplex
    Systems Engineer
    Xyplex Nov 1996 - Mar 1998
    Us
    • Provided project and on-call support for client LANs/WANs. Installed, integrated, and analyzed networks. Resolved network problems. Designed client-specific solutions. Coordinated bids and implementation plans.• Developed ATM infrastructure technology as collapse backbone using Ethernet and ATM Spanning Tree protocol implementation. Resident engineer converting broadband network to Ethernet with ATM backbones. • Installed routers at remote site via T1 using ISDN dial backup. Implemented ATM LANE networks and Network Management Systems with HP OpenView & SNMP polling. • Developed in-house Nationwide Frame Relay/ISDN backup link between 8 remote national offices.
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David G. Skills

Networking Ip Telecommunications Network Engineering Integration Cloud Computing Troubleshooting Mpls Data Center Capacity Planning Tcp/ip Voice And Data Convergence Enterprise Software Network Design Cisco Technologies Linux Managed Services Atm Networks Network Architecture Ethernet Network Security Security Saas Switches Professional Services Unified Communications Sip Unix It Service Management Itil Leadership Telephony System Deployment Vmware Disaster Recovery Mobile Devices Technical Support 4g Lan Wan Network Administration Product Development Broadband Network Monitoring Tools Cross Functional Team Leadership Customer Satisfaction Dsl Hybrid Cloud Iptv Routing Netflow

David G. Education Details

  • Jakarta International School
    Jakarta International School

Frequently Asked Questions about David G.

What is David G.'s role at the current company?

David G.'s current role is Technologist.

What is David G.'s email address?

David G.'s email address is dg****@****one.com

What is David G.'s direct phone number?

David G.'s direct phone number is +141553*****

What schools did David G. attend?

David G. attended Jakarta International School.

What skills is David G. known for?

David G. has skills like Networking, Ip, Telecommunications, Network Engineering, Integration, Cloud Computing, Troubleshooting, Mpls, Data Center, Capacity Planning, Tcp/ip, Voice And Data Convergence.

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