Workforce Business Services Supervisor
Current* Promoted four times in seven years, from Business Services Recruiter to Business Services Liaison to Workforce Business Analyst to Business Services Supervisor* Provides operational and technical support on Business Solutions processes and supports management in identifying opportunities and solutions to improve departmental and system operations* Provides technical assistance and training, and administers all information systems and technologies utilized by the Business Solutions… Show more * Promoted four times in seven years, from Business Services Recruiter to Business Services Liaison to Workforce Business Analyst to Business Services Supervisor* Provides operational and technical support on Business Solutions processes and supports management in identifying opportunities and solutions to improve departmental and system operations* Provides technical assistance and training, and administers all information systems and technologies utilized by the Business Solutions department including state provided systems, customer relationship management systems, applicant tracking system, and shared drives/databases* Analyzes economic data and labor market information to identify trends that impact departmental and system operations as well as customers* Develops custom labor market information reports for employer customers and internal staff to advise job seeker customers* Assists with the documentation of new and revised departmental procedures* Generates and/or develops performance analyses and other management reports* Reviews, validates, and/or analyzes reports that function as a control to existing processes Show less