Senior Business Analyst
CurrentAssigned to Department of Transport, I perform business analysis and act as proxy business owner for internal systems, client relationships and public facing government services. Selected Accomplishments: • Principal business analyst and relationship manager for RSA and other data clients. • Designed data handling requirements for National Driving Licence Service.• Developed an end-to-end data client onboarding process.• Developed standard operating procedures for change of vehicle ownership.• Defined and implemented policies, processes, and tools to improve organisational effectiveness.