Daniel M. Goonan Email and Phone Number
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Enterprise Level - Service Delivery Manager, IT Professional, and Certified ITIL Expert, with over 15 years’ experience, comfortable in fast-paced, environments that demand strong leadership, organizational, technical and interpersonal skills. Excellent communicator, with the ability to build rapports and trust relationships at any business level. Loyal, ethical, and dedicated, with a passion for process development and improvement. Committed to superior service delivery, customer service, and excellence. Detail-oriented and resourceful, with the ability to multi-task effectively, and quickly adapt to any task or situation. Operations Management • Incident / Problem Management • Project Management • Business / Customer Relationship Management • Change Management • Customer Advocacy • Business Analysis • Vendor Management • Process Development • Communications • Leadership
Datavail
View- Website:
- datavail.com
- Employees:
- 682
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Service Delivery ManagerDatavail Apr 2014 - Present
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Team Lead - Security Access Control / Sr. Information AnalystAdecco Global Feb 2010 - May 2013Melville, NySuccessfully turned around a poorly performing security team, by instituting a vision, overarching policies, new and updated processes, documentation and guidelines; as well as reporting and metrics, to measure the team’s success. Led a team of 6 security analysts, to administer all application-level security controls, ensuring the safety of Information Systems by developing and administering technical controls to protect against threats to information security. PeopleSoft administrator involved with Role design, creation and implementation. Maintained 100% access control team, internal and external E&Y, audit compliance. -
Technical ConsultantCablevision Apr 2009 - Sep 2009Bethpage, NyProvided troubleshooting for technical issues for Cablevision’s internal employees, providing support for the NY, NJ & CT facilities including Cablevision Corporate, Madison Square Garden, Newsday and affiliates. Utilized Remedy AR Systems, to create, modify and track open incident / problem tickets. Report, monitor, update, resolve and facilitate communications for all outages, Multi User Down and Business Critical incidents. Troubleshoot and resolve application errors for all web, host, proprietary and standard applications. -
It Area Operations ManagerWashington Mutual Aug 2005 - Mar 2008Boca Raton, FlThe AOM is the face of the technology department, a customer advocate, and the liaison between business partners, vendors and the end-users. Oversaw IT operations for 8 territories in the SE Florida region including, 150 Front Office locations, and 5 Back Office locations. (Vero Beach to Homestead) Worked closely with vendors and business partners to plan, execute and support services provided in accord with established Service Level Agreements (SLA’s). Led or participated on several teams for problem/trend identification, new process creation and implementation, cost savings innovation and asset management. Reported directly to Regional and Senior Operations Managers. -
Se Florida Server Support - Engineer IiiSiemens Dec 2004 - Aug 2005Boca Raton, FlProvided on-site server support for five main campuses with over 150 servers and 1800 end users. Attended to server issues at local financial and home loan centers. Rack, configure and upgrade new server installations. Performed troubleshooting for malfunctioning servers and outages. Order and replace hardware, upgrade software, BIOS levels and firmware as needed. In addition to server responsibilities, handled backup procedures at two sites and closed tickets for the Backup Operations group across the nation via remote login sessions. Regularly assisted the SE Operations team in network troubleshooting and outage restoration. Acted as Project Lead for high visibility IMAC, projects, and rollouts, due to my previous experience on this account. Volunteer on the Severe Weather Emergency team to handle immediate crisis due to hurricanes, tropical storms etc. -
Team Lead - Desk Side Operations / Team Lead - End User Services (Eus)Ibm Oct 2001 - Dec 2004Lake Worth, Fl / Boca Raton, FlFast-track promotion through positions of increasing challenge and responsibility, based on consistent strong performance in leadership, project management, customer relations and technical support of multi-million dollar account with Fortune 500 Company. Supervised staff of 10-15 technicians and administrators. Directed deskside operations for 4 locations in Southeast Florida; trained and evaluated on-site technicians. Project Lead for large scale rollouts, system upgrades and front office/back office re-models. Reported directly to Regional Account Manager and EUS Manager. Maintained outstanding end-user rapport and continual excellence of customer service for myself and staff. -
Technician - Hardware / Software / TelecommunicationsDisc Graphics, Inc. Jun 1999 - Feb 2001Hauppauge, NyProvided technical / desk side support and network/PBX administration for mid-sized printing company. Worked closely with Network Administrator to maintain, upgrade and troubleshoot network, software and peripherals, and provided technical support for 4 locations in 3 states. Handled moves, adds and changes, physical connections and programming of lines for 4 locations across the country. Built computers from components, and serviced desktops, laptops, software and peripherals. Ran and punched down cable for voice and data from patch panel to data jacks. Maintained spreadsheets bearing critical information. Provided training for the use of e-mail, applications, internet, phones and voicemail.
Daniel M. Goonan Skills
Daniel M. Goonan Education Details
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(Is) Computer Science / Management Information Systems / Advertising
Frequently Asked Questions about Daniel M. Goonan
What company does Daniel M. Goonan work for?
Daniel M. Goonan works for Datavail
What is Daniel M. Goonan's role at the current company?
Daniel M. Goonan's current role is Service Delivery Manager at Datavail.
What is Daniel M. Goonan's email address?
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What is Daniel M. Goonan's direct phone number?
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What schools did Daniel M. Goonan attend?
Daniel M. Goonan attended New York Institute Of Technology.
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Daniel M. Goonan has skills like Public Safety, Emergency Management, Emergency Services, Preparedness, Nims, Homeland Security, Disaster Response, Incident Command, Fire Safety, Weapons Of Mass Destruction, First Responder, Law Enforcement.
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Daniel M. Goonan's colleagues are Krishna Naik, Viswanath U, Valentin Sergheev, William Henry Cañón Miranda, Rama Krishna Kalla, Kls Srikanth, Upul Ajantha.
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