Goran Dordevic Email & Phone Number

Serbia

Belgrade, Serbia

InsBy is company that offers consultancy services, specialized in general management of IT companies and IT organization, shared service centers and project management for all companies in general.

New Delhi Area, India

Promoted to newly created global division – Oriflame Global Services with end to end responsibility for centralization and delivery of IT Services globally.Most important tasks Integration and optimization of existing IT support centers around the globe into one organization Responsible for defining and maintaining business and technology strategy Budget responsibility, strong cost control and reduction, ensure positive financial effects Focus on internal business processes and automations, excellence in execution Ensuring proactive, progressive business partner in IT Operations Implement strong “can-do” spirit and “culture of change” where routine is regularly challenged Ensure highest level of uninterrupted service Ensure SMART goals (definition, monitoring and execution) Establish strong principles that enable systematic continuous people development Responsible for creation of project roadmap creation and execution Leadership in project management (create, lead, mentor project management office)Achievements Defined and implemented high level organization and processes, reorganized teams Established new organizational principles with clearly defined business areas and ownership Introduced new service management methodology and service catalogue Introduced “user centric” approach and transformed the way services are delivered Created and introduced new visual identity and communication rules that gave real/human face to IT organization and brought them much closer to business and customers Implemented new team culture, established new leadership team Implemented strong monitoring procedures (technical KPI’s and VOC’s) Set development plans and established foundations for further expansions

Warsaw, Poland

Promoted to newly created position with key responsibility to design and create brand new division, EMEA IT supporting 36 countries, delivering IT support activities relevant to the region in most effective and efficient way.Most important tasks Design and create IT support organization for EMEA region Create, maintain and execute IT Strategy and IT policies for the region Ensure strong leadership that will enable continuous and systematic people development Implement strong “can do” spirit and “culture of change” where routine is regularly challenged Ensure strong partner for business organization within EMEA IT Support organization Vendor management, negotiations, centralization of contracts Develop and establish foundations for SaaS and services Outsourcing Create, maintain and execute IT project roadmap (long/short term) Responsible for execution of projects as per defined roadmap (costs and time) Implement best in class business practices within IT with most optimized business processes Ensure proper performance follow up with appropriate KPI’s and VOC’s Ensure appropriate organization for defining and executing “change requests” Ensure organization to support business in defining new products and optimizing business processesAchievements Designed and created EMEA IT Support organization with central IT HUB and geographically spread small sub-regional hubs Introduced new IT Business relationship management layer Very successfully managed manager’s during time of transformation, managing different cultures, during transformation performed merge of 35 entities Optimization of local IT teams in countries Centralization of vendor management and purchases (regional contracts DELL, Microsoft, Interoute, Sigma, etc.) Achieved consolidation of IT budget – set ITaaS foundations - all IT costs under one cost center for all countries in the region, achieved 35% in cost reduction

Prague, Czech Republic

Leading a team of IT relationship managers in Global Oriflame HubStrategic project managementPerfomance management People development Responsible for developing and optimizing new IT business support procedures

Prague, Czech Republic

Second level business IT supportCommunication with market management, key users and team championsAdvising on technical solutions Project managementImplementation of new sales systems or it's features to the marketsResponsible for IT Audits on the markets

Serbia, Belgrade

IT Infrastructure maintenanceAdvising business representatives on various topics in regard to IT solutions Design, development and rollout of first real-time eShop for the company in Serbia, reaching 35% of sales in first yearProject management Responsible for start up's (new company and branch offices)

Belgrade, Serbia

Implementation of new ERP system IT Bugeting IT Infrastructure maintenance Project managementAdvising in the ways how technology can enable business

Belgrade, Serbia

Small businessProducing, selling and maintaining accounting softwareHardware maintenance outsourcing At it's peak service was provided to eight other small companies

Master, Economy, It And Statistics, 8.53 / 10.00

Mini Mba, Business Administration And Management, General, 100/100

Bs, Economy, Accounting, 5.00 / 5.00