Creemos en hacer un esfuerzo adicional para nuestros clientes, por eso contamos con un equipo dedicado de profesionales que estarán allí para recibirlo a su llegada. En Capitalia entendemos que cada cliente tiene necesidades, preferencias y presupuestos únicos. Es por eso que ofrecemos una variedad de opciones de alojamiento que se adaptan a las diferentes necesidades de los clientes, desde apartamentos de lujo hasta opciones económicas.

Global Owner Engagement through implementation of strategies that will reduce owner attritionReduce friction between owners and internal departments by spearheading new communication tools that can correclty and efficiently funnel questions and common requestsOwner retention across the 25 markets in the company, ensuring all owners are communicated new trends, options and initiatives in a timely manner.

Supply acquisition, collaborating with the Regional Lead to curate our current portfolio.Revenue Management, pricing strategy, rate schedules, occupancy forecast and manage distribution channels. Account Management, Owner and partner relationship managementPortfolio Management, Home evaluation, Uploading new properties, Q Reviews

Optimizing supply chain execution and performance, making all of our expats have a seamless experience when relocating.Oversee Mexico operations and development opportunities in network of suppliers in efforts to ensure we are exceeding client requirements, expectations, and service level agreements.Committing to making a difference in the lives of others, and accompanying them throughout the journey of building their new homes away from home.

Manage the global partnerships pipeline for a hospitality company with over 70 Locations.Design, implement and optimize systems and processes in Partnerships on 3 geographical fronts: -Global Deals -Country Deals -Local DealsTracking and supervision of all budgets and P&Ls per project along with the different partnership stakeholdersHandling workflows and setting priorities for the teamMonitor development and execution of all commercial action plans Support the Global Head of Partnerships in the development and implementation of innovative business models and processes that maximize Selina´s growth

Aim: To manage projects & design, implement and optimize systems and processes in Explore Products: - Surf- Travel (Tours, Transportation, Rentals)- Retail- Wellness- Education -Prioritize tasks and assigns deadlines and timelines for the team. Organizes Head of Explore's calendar and meetings.-In charge of Explore's budget and allocation of resources.-Tracking and supervision of all budgets and P&Ls per product along with the different Product Directors-Development of successful strategies; presenting assumptions; recommending objectives.-Developing relations with stakeholders.-Examining stakeholders' needs and goals to make appropriate and appealing proposals/pitches. -Managing different teams for projects. Communicates needs and assigns tasks. Follows up on the process to achieve results. -Handling workflows and setting priorities.-Internal Processes Development and Execution. -Maintains quality service by establishing and enforcing organization and department standards.Accomplishes team objectives by establishing plans, budgets, and results measurement; allocating resources; reviewing progress; making mid-course corrections.

Providing one in a kind travel and destination services to TOP card members.Creating tailor-made itineraries to all the world for Centurion and Platinum clients. • 95% satisfactory reviews on 2018. (9 or 10 scores)• The candidate has superior knowledge on globalizer systems such as SABRE, PSP and other internal systems. • Ability to work under pressure and achieve the company´s revenue goals. With a sale average of over USD 2,000,000 per year. American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.

• The Candidate served as a reception agent, exceeding expectations for his use of languages.• The candidate worked with sales goals and under strict service measures, ensuring exclusive treatment for all customers.• Property with 733 rooms.• Optimization in processes and guest satisfaction was ensured in this position-Walk-in reservations, group check-in for airlines and large TSO´s• Candidate left the job on his own terms and moved on to work at American Express -Full knowledge of the points system for the group, management of VIP´s and other particular guests-Attention to detail and guest delightment

• The candidate ensured international guests were greeted personally, implemented new and more exclusive ways to “pamper” VIP´s. • Interpersonal skills were developed, furthermore, the candidate proved to cope with living abroad. • 10 Service agents were under my supervision.• Won staff of the year on two occasions due to tu outstanding service and guest mentions. • Ensure smooth operation on a daily basis• Enhance overall guest experience during their stay• Supervise and direct the front desk team• Ensure all colleagues are kept up-to-date with hotel products and services• Monitor all arrivals and departures from a guest experience perspective• To delight and service our guests to the highest standards