In my role as Growth Manager at Monoova, my key responsibilities encompass the development and execution of growth strategies aimed at driving customer acquisition, retention, and revenue growth across various channels. In addition, I collaborate closely with cross-functional teams, such as sales, marketing, product, and customer success, to ensure the alignment and effectiveness of our growth initiatives.By analysing market trends and customer insights, I identify new business opportunities and areas for growth. In addition, monitoring and reporting on key performance indicators (KPIs) allow me to use data-driven insights to inform our future growth strategies and tactics. I also establish and maintain relationships with key partners, affiliates, and influencers to expand our brand awareness and reach.A significant part of my role involves continuously assessing and optimising the customer journey to enhance user experience and drive conversions. I stay well-informed on industry trends, competitor strategies, and emerging growth opportunities, which enables me to maintain a competitive edge in the market. In addition, I develop and manage growth-focused budgets, ensuring maximum return on investment (ROI) for our marketing and sales initiatives.I am committed to fostering a culture of innovation, experimentation, and continuous improvement within our growth team, ultimately driving the company's growth by implementing data-driven strategies and tactics that increase customer acquisition, engagement, and revenue.

As a Sales Director at Navigate, I was responsible for developing sales strategies and creating sales targets to drive business growth. I led the sales team and monitored their performance while analysing market trends to identify opportunities for growth. I established relationships with key customers to maintain and expand our customer base. Additionally, I coordinated with other departments to ensure smooth business operations and prepared sales reports to track our progress. Managing budgets and ensuring customer satisfaction were also key responsibilities in my role. Overall, I was dedicated to driving sales success and building strong relationships with customers to support long-term business growth.Key Achievements:• Successfully implemented a new SDR team of four, resulting in an increase in lead generation within the first quarter of operation.• Created a "Navigate" sales process, resulting in an increase in sales productivity and a decrease in the sales cycle time.• Hired and onboarded six new members of the sales team, resulting in doubling the national sales team within the first six months of employment.

As the Commercial Sales Manager at 10,000Hours, I was responsible for overseeing the entire sales cycle from prospecting leads to converting them into long-term clients. My key responsibilities included driving revenue growth, achieving sales targets, and developing and implementing sales strategies and initiatives. I managed relationships with key commercial customers and partners, conducted regular sales forecasting and pipeline management, and tracked revenue. I worked closely with marketing to develop sales collateral, promotions, and campaigns to drive sales growth, and analysed market trends and customer needs to inform product development and marketing strategies. Creating a collaborative and supportive team environment was essential for driving motivation and success, and I maintained accurate and up-to-date customer and sales data in CRM systems. I also prepared and presented regular sales reports and updates to senior management to inform business decisions.Key Achievements:• Developed and maintained a strong understanding of the market, including competitor and customer trends, resulting in a 20% increase in market share and a 15% increase in customer satisfaction.• Fostered a collaborative and supportive team environment to drive motivation and success, resulting in a 20% increase in employee engagement and a 15% decrease in employee turnover.

As the Sales Manager for NSW at AFEX, my key roles and responsibilities included managing a 16-member team across Lead Generation, Business Development, and Account Management functions to ensure growth, retention, and profitability across all three facets of the business. I also built, managed, and implemented a 4-member business development team (lead generation) by overseeing the recruitment process, induction, commission’s structure, lead process and journey, and ongoing sales training to ensure career progression.As a Sales Manager, I also coached, trained, inspired, and motivated the sales team to ensure high performance, encouraging teamwork and collaboration and promoting a high-performance culture. I monitored and measured the team's performance, providing regular feedback and making necessary adjustments to ensure targets were met and exceeded. Overall, my focus was on developing and implementing effective sales strategies and leading and managing a high-performing sales team to achieve exceptional results.Key Achievements:• Consistently achieved or exceeded sales targets, with achievements including: o 106% of target in Q1 and Q2 2021 ($255k) o 98% of target in 2020 ($12mil, of which $3.1mil was new business), o 123% of target in 2019 ($11mil, of which $2.3mil was new business).• Led the successful acquisition of $520k in new business opportunities through the Lead Generation team in 2019.• Designed, developed, and integrated the AFEX induction program for all new staff, ensuring a smooth transition and onboarding process.• Developed a sales structure, process, and systems to assist the sales team in achieving their goals and targets, including developing effective sales strategies and identifying and resolving potential issues.• Acted as a role model for other staff members by consistently demonstrating professionalism, poise, and composure, and leading by example.

As a Senior Account Executive with AFEX, I succeeded in creating and developing long-term, trusting relationships with customers while at the same time overseeing a portfolio of customers that I had myself taken through the sales journey and introduced to AFEX. I was also quite successful in developing new business from existing clients and seeking new sales opportunities through various new business strategies. I effectively managed a portfolio of 80+ clients.My results spoke for themselves: I achieved core and new business targets year on year. Capitalising on my sound analytical and critical thinking skills, I independently identified and pursued new business opportunities through prospecting, market analysis and networking. In order to track progress, I performed ongoing analysis on new/existing client portfolios. Moreover, I solicited orders, priced up the order/trade and executed the order via client instructions through client management via telephone solicitation.The key to my success in this role was my excellent communication, interpersonal and stakeholder engagement skills. By engaging proactively with clients, I was able to provide exceptional customer service. Additionally, I closely collaborated with other sales personnel in order to generate, motivate and support sales team efforts, coordinated with the back office staff to resolve any issues arising from Compliance, Operation or Credit as well as worked effectively with the sales support staff for on-boarding process. All the while, I strictly adhered to company compliance and regulatory requirements and guidelines.Key Achievements:• Successfully generated $160,000+ of new business each year.• Met/Exceeded supervisor-set revenue and new account targets on a monthly basis.

As Sales Director, Australia at AFEX, I was responsible for executing the company's business plan while ensuring alignment with the overall vision, mission, core values, and brand strategy. I co-authored the Sales Management Group's portion of the business plan, and successfully met or exceeded AFEX's short and long-term sales business targets and financial objectives.I led, managed, and supervised regional sales teams while providing the necessary tools and guidance to team leaders to perform effectively. I worked closely with Sales Managers to hire, develop, train, and retain the team according to AFEX guidelines and focused on attaining, servicing, and retaining customers. I established and met KPIs set by the company, maintained and managed attrition, and set targets against the delivery channel.I fostered an open and positive environment through active listening and idea sharing, which resulted in productive employee relations and improved financial results. I ensured consistency and compliance with company policy, which led to operational excellence and efficiency. I created and developed an effective succession plan, which became an active part of the AFEX culture.As an Ambassador for AFEX's culture, I acted as the face of the company both within the team and externally with stakeholders. I managed the budget and was accountable for profit and loss. I successfully managed the Asia Pacific sales team and ensured that they aligned with AFEX's overall strategy and objectives.

As the Sales Manager for NSW at AFEX, my key roles and responsibilities included managing a 16-member team across Lead Generation, Business Development, and Account Management functions to ensure growth, retention, and profitability across all three facets of the business. I also built, managed, and implemented a 4-member business development team (lead generation) by overseeing the recruitment process, induction, commission’s structure, lead process and journey, and ongoing sales training to ensure career progression.As a Sales Manager, I also coached, trained, inspired, and motivated the sales team to ensure high performance, encouraging teamwork and collaboration and promoting a high-performance culture. I monitored and measured the team's performance, providing regular feedback and making necessary adjustments to ensure targets were met and exceeded. Overall, my focus was on developing and implementing effective sales strategies and leading and managing a high-performing sales team to achieve exceptional results.

In my Corporate Account Manager Role I was responsible for creating long-term, trusting relationships with our customers. I oversaw a portfolio of customers that I had taken through the sales journey and introduced to AFEX as well as the continued development of new business from existing clients and actively seeking new sales opportunities through various new business strategies.

CSL is one of the leading providers of outsourced contact centers and business intelligence services in the UK. They provide multi-channel customer service, retention and acquisition solutions on behalf of some of the world's leading companies. As a Telesales Operative, I was responsible for selling a variety of products and services including British Telecom, Worldfirst.com, Ralston Purina, Drive & Survive, Lastminute.com, Lucent Technologies, British Gas and many more. My role involved making outbound calls to potential customers, identifying their needs, and promoting relevant products or services to meet those needs. I was responsible for maintaining accurate and up-to-date records of all customer interactions and transactions in our CRM system. Additionally, I worked closely with other departments, such as marketing and customer service, to ensure customer satisfaction and loyalty. I was also responsible for achieving monthly and quarterly sales targets and contributing to the overall revenue growth of the company.