David Grant Email & Phone Number

Chambersburg, Pa, Us

▪ Budget Management/Patient Satisfaction: Designed/implemented FTE budget-neutral Patient Access Center; standardized Primary Care scheduling processes, achieved 80% service level in 30 seconds, and bolstered customer satisfaction.▪ Clinical Synergies/Process Re-engineering: Improved clinical workflow at practice sites by consuming medication refill requests and saving 30 minutes per day/nurse; created patient engagement, single point of contact in Primary Care.▪ Compliance/Risk Mitigation: Consolidated and centralized Health Information Department (HIM); mitigated HIPAA risk by consuming all Release of Information (ROI) requests into HIM; improved Electronic Health Records (EHR) data integrity by standardizing document scanning; streamlined patient interactions with EHR; improved quality and confidentiality of Healthcare Effectiveness and Information Set (HEDIS) data requests.▪ Innovation/Revenue Growth: Designed/implemented new process for patient no-shows and late cancellations, by partnering with patient engagement vendor and internal stakeholders; achieved 33% reduction in both; generated >$500k+ additional revenue in first year.▪ Process Re-engineering/Patient Experience: Redesigned and implemented process for continuous measurement of patient experience; used post-visit surveys via text/email; collected patient experience data; achieved Net Promoter Scores (NPS) 50+ (excellent) for all measured sites.▪ Data Security/Risk/Collaboration: Designed/transitioned from on-premises data storage to 100% cloud storage, upgrading cybersecurity and CISA security measures; fully implemented MS Office 365, SharePoint, and Teams, empowering interdepartmental collaboration.▪ Business Development/ M&A: Grew market share by 16% in mature market, organically and through M&A; oversaw increase in patients served from ~48k to ~56k.

(formerly Summit Health)Oversaw Patient Services in 2-hospital system: one with 247 licensed beds and a sister location with 50 licensed beds.▪ Clinical/Financial Integration: Led team, developing split-flow model in Emergency departments; reduced door-to-discharge by 80% for low Emergency Severity Index (ESI) visits by integrating financial and clinical objectives.▪ Continuous Process Improvement/Time Efficiency: Co-led process improvement team with Environmental Services; decreased room turnover time by 50%.▪ Performance Improvement/Revenue Growth: Co-led cross-functional team, improving Same Day Services Start and Turn-Around time; synergized OR throughput, increasing number of scheduled cases.▪ Cost Saving/Process Re-engineering: Led change using common canister protocol for certain respiratory medications; reduced respiratory drug spending by $240k annually.▪ Impact Analytics/Cost Saving: Harnessed local clinical evidence to remove IV Acetaminophen from formulary; reduced drug spend by $170k annually.▪ Clinical Expertise/Evidence-based Decisions: Led review of suggamadex by collaborating with Anesthesia; developed evidence-based guidelines; avoided $240k in expenditures annually.▪ Process Redesign/Profits: Redesigned Infusion Services by converting from cost-consuming to revenue-generating center.▪ Labor Relations/Negotiation: Developed respectful relationships with labor union representatives; positively prevailed in 4 arbitration negotiations.▪ Enterprise Strategic Planning/Process Synergy: Contributed to Enterprise Strategic Plan development; learned the Hoshin planning process.

(formerly Summit Health)▪ Automation/Multi-functional Team Management: Implemented Computerized Physician Order Entry (CPOE); led multi-functional teams, moving health system from paper- to computer-based ordering, commensurate with Meaningful Use initiative.▪ Full-cycle Project Management/Enterprise Error Reduction: Led team from selection to implementation of ‘Smart IV Pumps’; eliminated intravenous infusion errors across enterprise; increased patient safety and uplifted Quality.▪ Medication Process Improvement/Trusted Advisor: Implemented improved Respiratory Therapy protocols by reducing burden associated with ordering and administering respiratory medications across enterprise; reduced time to treatment by 80%.

(formerly Summit Health)▪ Innovation/Patient Safety: Led Medication Safety Team, implementing medication barcoding, one of 14% of contemporary US hospitals; reduced medication administration errors to <5% compared to 15% industry wide.▪ Dispensing Error Reduction/Patient Safety: Partnered with national vendor to implement ‘first of its kind’ barcode-controlled storage/retrieval system for medications; reduced inventory by 30%, minimized dispensing errors to <2% compared to 10% industry standards; reduced medication cart fill processing time by 80%.

Chambersburg, Pennsylvania, Us

▪ Performed all clinical and medication management duties of a pharmacist. ▪ Engendered trust in the medical staff that enabled our department to independently dose ototoxic and nephrotoxic antibiotics and to manage warfarin independently under protocol.

▪ Pharmacist in charge of a two retail pharmacy operation. Consistently grew sales YoY and earned bonus dollars for sales and inventory management. I was responsible not only for the pharmacy but the entire retail space.

Master Of Applied Science, Population Health Management

Master Of Business Administration - Mba, Health Care Management

Bachelor Of Science - Bs, Pharmacy