Daniel Grice-Lloyd Email and Phone Number
buckingham, buckinghamshire, united kingdom
Daniel Grice-Lloyd's Location
Huthwaite, England, United Kingdom, United Kingdom
Daniel Grice-Lloyd's Contact Details
Daniel Grice-Lloyd work email
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Daniel Grice-Lloyd personal email
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Daniel Grice-Lloyd phone numbers
About Daniel Grice-Lloyd
As a successful strategic HR project manager, I bring extensive experience in leading the delivery of overall people strategy and a deep understanding of complex ER issues, including TUPE, redundancy, and grievances in highly unionised environments. With exceptional data and HR system analytics skills, I work collaboratively with senior professionals to execute HR strategies that promote fair employee treatment and effective communication. I love data!My expertise includes being up-to-date on HR legislation and case law, advising on best practice HR policies to support high-performing businesses, attract and engage talent, and drive organizational success. I excel in developing and maintaining strategic relationships with key stakeholders and optimizing opportunities for collaboration, with experience in private, public, and charity sectors. Connect with me learn more about my experience and see how I can support your HR initiatives.
Daniel Grice-Lloyd's Current Company Details
Network Rail
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Agile HR Programme Management with a data-driven edge
buckingham, buckinghamshire, united kingdom
- Website:
- networkrail.co.uk
- Employees:
- 21892
Daniel Grice-Lloyd Work Experience Details
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Senior Human Resources Business Partner [Projects]Network Rail Apr 2024 - PresentNottingham, England, United KingdomLeading the Eastern region HR Programme Management Office, delivering people projects for 9,500 employees.
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Human Resources Project ManagerNetwork Rail May 2022 - Apr 2024Nottingham, England, United KingdomLeading people projects for 1,500 employees in route and 9,500 in region, supporting national programmes for 46,000, with an overarching focus on strategic goals of engagement, retention, and productivityDesigned, piloted, and deployed route development programme (LEAD) focused on core behavioral skills, achieving rolling NPS of +70 and resulting in improved leadership capabilities and positive delivery of business strategic goals:> Future LEADers (entry level) – live in route, regional rollout in 2023, c250/year; 25% female (v 12.5% FTE)> Established LEADers (mid-level) – in development with route deployment, c30/year> Emerging LEADers (enhanced graduate scheme) – in development with regional deployment, c150/yearRoute and regional lead for early careers (apprenticeships, Year in Industry, graduates), working with key executive stakeholders to improve EDI, and develop talent pipeline for strategically key rolesLeading on reducing process waste, embedding use of Power Apps (Automate, Forms, Power BI); developing enhanced analytical capabilities leveraging data analytics to tell compelling stories, focus on data quality; and as early adopter for generative AI (ChatGPT/Bard) and prompt engineering to streamline processesAccountable for route training and personal development budget (£4m), implementing Learn As You Earn strategy (4% of workforce on an apprenticeship in 2023), with positive feedback on enhanced route productivityLeading regional HR Project Manager working group to share best practice, use continuous improvement lean methodology, and develop regional analytic dashboards, saving 3FTE in FY23 through process automation Supported route Programme Management Office phase two development, including development of project tools (PEF, PIF, PIR, Kanban via Trello & Teams) and Power BI dashboard, enhancing transparent governance processes, and building development pathway (APM PMF & PMQ, L4 and L6 PM apprenticeships, and agile scrum master CSM)
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Human Resources Business PartnerNetwork Rail Dec 2020 - May 2022Nottingham, England, United KingdomLeading on people projects in the East Midlands route, including supporting the rollout of continuous improvement and lean methodologies, and being a critical HR friend to the wider regionRegional GDPR lead, route SWP lead, and route lead change agent, delivering medium and long term strategic plansStakeholder management of handed off complex ER cases outside of core HR teamDeveloped and deployed a regional part-automated process for quarterly ratings, saving c300 manual processing hours annually, reducing manual intervention and enabling increased value-add stakeholder timeComplex contract changes, resolving a long term (10+ year) contract challenge in an unionised environment where harmonisation is not possible, resulting in 80% of identified leaders moving to the new contract typeIntroduction of basic SWP (strategic workforce planning) within the route, including development of PowerBI dashboards and predictive analytics for headcount planning. Working with finance partners, this will result in an achieved headcount budget for FY22Delivery of business education governance, reducing expected training budget overspend of +71% to 0% (no overspend) without loss of training competency or decrease in safety complianceUpdated early careers process, with improved graduate and apprentice experience. Introduction of kickstarters and traineeships
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Hr Business PartnerAcis Group Apr 2018 - Nov 2020GainsboroughWorking closely with senior leaders to develop and deliver the organisations respond to Covid-19.Supporting the business as a HR Generalist, providing a HR partnering service for senior leaders and executives, driving delivery of the organisations values and principles.Leading the HR Operations team, coaching and developing the HR Advisor and HR Coordinator, promoting their brand and supporting them to deliver a day to day ER service to front line leadership and colleagues.Leading the Policies and Procedures working group, updating dnd developing policies that support the organisations People Strategy.Working closely with the L&D Business Partner, on the Leadership Development Program to grow the capability (in both functional and people based coaching skills) of leaders at all levels. Creating a progression plan, encouraging the development of internal talent as part of the introduction of a talent pipeline/succession plan and talent pool.Developed a new recruitment and selection strategy with a focus on 'right first time' hires, aiming to reduce voluntary turnover and improve engagement.Set up NPS customer satisfaction measures for HR, taking into account annual IIP surveys to drive culture change.Developing an updated reward and recognition offering, through a bonus scheme, peer and leader led 'in the moment' awards (the 'star' scheme). Working with the Head of Marketing to effectively communicate this to the wider organisation to support engagement.Supporting and leading on introducing elements of agile and lean methodologies, driving continuous change and fail fast decision making. Introduced daily 'huddles' to share best practise, and foster improved team engagement.Supporting and deputising for the Head of HR, acting as the senior point of contact.Working with people leaders in both office and field based (engineer) environments, supporting cultural growth in a not for profit charity undergoing a significant period of change and evolution. -
Hr Shared Service Team LeaderLadbrokes Coral Group Jul 2017 - Nov 2017NottinghamSupporting the HR Director and senior business stakeholders to plan, transition and implement a blended HR Shared Service within a complex newly merged business environment (23,000 employees across the UK), with a relocation of HR Shared Service from London to Nottingham.Leading the blended HR Shared Service team in all aspects of HR Operations - Telephony, On/Off Boarding and Lifecycle. Providing support to the outsourced payroll team via payroll subject matter experts.Implementing and driving lean delivery of core processes and principles - including introducing individual performance metrics, visual performance reporting and supportive coaching principles.Providing weekly core metrics to senior HRLT (leadership team) including analysis, recommendations and risk scenarios for next steps to improve SLA's.Managed (via case work) escalated HR cases received via HRBP’s, Directors or board level to completionCreating, delivering and supporting process checks across both case management and telephony. Providing in the moment feedback through live, remote and time shifted coaching sessions to improve customer experience and outcomes, embedding a 'right first time' ethos -
Hr (Direct) Shared Services Team LeaderE.On Uk Dec 2015 - Jul 2017Nottingham, United Kingdom• Accountable for delivering a full core hours HR support service to over 10,000 employees• Supported ER with identifying gaps in policies and procedures, consulting stakeholders and re-writing and deploying new processes across the business• Introduced lean principles to the area, embedding daily performance meetings (dialogues), visual performance boards, problem solving processes and end to end process/customer guides• Liaised with service delivery, created, agreed and delivered a locally relevant call quality framework, improving call scores from 46% (weak) to 84% (great) • Identified opportunities to digitally shift contact channels, leading to a reduction in 60% of inbound email traffic, equivalent to 420 work hours per year• Key focuses on reducing end to end resolution time, driving down repeat contact, embedding digital support options and improving customer outcomes• Improved NPS scores from -10 to +24 across the team and supported the improvement by 37ppt across HR shared service -
Residential Complaints Team ManagerE.On Uk Oct 2013 - Dec 2015Bedford• Led and supported a team of 16 resolution managers, dealing with residential complaints via inbound and outbound calls in a contact centre environment• Worked closely with the Duty Manager to support call KPI’s including ASA, AHT, Wrap and GOS• Engaged with outsource partners and internal stakeholders to train, coach and support a sales team during a period of high sales activity. A compliance score of 97% was realised by week 7 • Mentored several externally recruited team managers. Coached through initial integration, identifying training needs, up-skilling in call quality and providing in the moment support• Supported section manager to deliver performance dialogues and embed operationally excellent processes. Assessed as delivering lean processes and coaching sessions to advanced level• Created a customer conversation package (CALMER) resulting in moving the bottom quarter of advisors from weak to basic in call quality assessments across the section. This was integrated into the company wide induction process for all external recruits
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Store ManagerThe Money Shop Uk Apr 2013 - Oct 2013BedfordManaging a team of Retail Sales Advisers, ensuring compliancy within a difficult legal framework in a challenging sales environment with stretching targets.• Managed a platinum tier business with turnover above £650k/pa• Achieved 100% to sales budget v 74% previous quarter and improved customer care score from 54% to 96% -
Beauty / Healthcare Team ManagerWalgreens Boots Alliance, International Retail Oct 2010 - Apr 2013Oxford Circus, LondonResponsible for many areas of the business including budgeting/P&L, customer care, performance leadership/leading for change, reducing shrink, payroll, sales excellence, premium beauty & cosmetics and healthcare/pharmacy compliance (SOPs/FRED)• Launched a new 800 sq/m business with turnover above £13m/pa• Led a team of over 50 colleagues, 1 trainee manager and 6 beauty account managers -
Shift ManagerJd Wetherspoon Sep 2010 - Oct 2010Hertford, United Kingdom
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Deputy ManagerThe Deltic Group Jul 2008 - Aug 2010Stevenage, United Kingdom -
Deputy ManagerThe Deltic Group Feb 2006 - Jul 2008Milton Keynes, United Kingdom
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Senior Assistant ManagerThe Deltic Group Aug 2004 - Feb 2006Peterborough, United Kingdom
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Assistant ManagerThe Deltic Group Mar 2004 - Aug 2004Nottingham, United Kingdom
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Trainee ManagerFirst Leisure (The Nightclub Company) Dec 2001 - Mar 2004Wolverhampton, United Kingdom
Daniel Grice-Lloyd Skills
Management
Customer Service
Event Management
Recruiting
Team Management
Time Management
Retail
Team Leadership
Training
Performance Management
Customer Satisfaction
Change Management
Coaching
Budgeting
Forecasting
Advertising
Healthcare
Cash Handling
Payroll
Auditing
Employment Law
Human Resources
Performance Improvement
Stakeholder Management
Stakeholder Engagement
Employee Relations
Leadership
Complaint Management
Managing Managers
Situational Leadership
Leading Change
Shared Services
Compliance
Hr Shared Service
Employee Engagement
Direct Line Management
Strategic Thinking
Daniel Grice-Lloyd Education Details
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Distinction -
Colton Hills Community School
Frequently Asked Questions about Daniel Grice-Lloyd
What company does Daniel Grice-Lloyd work for?
Daniel Grice-Lloyd works for Network Rail
What is Daniel Grice-Lloyd's role at the current company?
Daniel Grice-Lloyd's current role is Agile HR Programme Management with a data-driven edge.
What is Daniel Grice-Lloyd's email address?
Daniel Grice-Lloyd's email address is dg****@****o.co.uk
What is Daniel Grice-Lloyd's direct phone number?
Daniel Grice-Lloyd's direct phone number is +4484350*****
What schools did Daniel Grice-Lloyd attend?
Daniel Grice-Lloyd attended Avado, Loughborough University, Colton Hills Community School.
What are some of Daniel Grice-Lloyd's interests?
Daniel Grice-Lloyd has interest in Politics, Science And Technology.
What skills is Daniel Grice-Lloyd known for?
Daniel Grice-Lloyd has skills like Management, Customer Service, Event Management, Recruiting, Team Management, Time Management, Retail, Team Leadership, Training, Performance Management, Customer Satisfaction, Change Management.
Who are Daniel Grice-Lloyd's colleagues?
Daniel Grice-Lloyd's colleagues are Paul Gibbs, Andrew Sinclair, Kieran Benton, Ian Gillespie, Philip Watters, Tony Elkington, Anita Harris.
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