Customer service is only possible with the support of a strong team. The relationships I build with my Honeywell colleagues elevate our reputation for delivering integrated room automation and energy management systems customized for each property's need. We make no room for canned solutions in our customer-centric culture.My personal management guidelines help create our strong support system:1. Let team members know you appreciate them. Publically acknowledge colleagues for work well done. This encourages others to seek the same recognition.2. Critique in private and inspire the person to make necessary changes. First discuss what your colleague has done well, move on to needed improvements, and emphasize how he/she will benefits from these adjustments.3. Lead with humor. If you constantly jump straight to challenges, it can get tough and tiring for co-workers and customers alike. Lead with levity, then deal with the issue.4. A round of golf can be good for the soul--and business. You can learn a lot about your customer or colleague playing 18 holes.Customer service is Honeywell's corporate mantra:INNOVATIONVisualize a 3-D rendering of your hotel, rotating on your computer screen at a speed you select. Color codes indicate the current status of various systems in each guest room. That is just one example of how Honeywell develops innovative technology to support a busy hotel executive's goal of a well-run property.SERVICEWe do not just drop our technology on your doorstep. We deliver it with a commitment to smooth implementation and thorough training. We respond to our customers' needs.RESULTSWith the energy savings that Honeywell’s systems provide, clients typically recover their investment in 2.5 years, a fraction of the average system lifespan of 8-10 years. We want guests to walk out your door smiling, post a positive review online, and tell everyone about their exceptional stay.