David Groechel Email & Phone Number

Davidson, Nc, Us

- SerVoice is my holding company for Text My Wedding and Free Image Generator. I am the developer, marketer, and support for both apps. - Text-my-wedding.com Acquired August 2023 - FreeImagegenerator.com: Acquired Jan 2023

Cambridge, Massachusetts, Us

- Built an internal instance of ChatGPT over one week that is used by over 1,000 employees daily- Built our first RAG chatbots (including fine tuned classification and query expansion models) and fine tuned agents that reduced human handled chats by over 45% while maintaining monetization.- Built an internal tool for annotating conversations which is used to annotate data to fine tune the agent models- Consulted and worked cross colaboratively with various other teams on AI projects

Cambridge, Massachusetts, Us

- Working collaboratively with support operations to develop and implement support chat ticket routing. Early experimentation results have increased routing accuracy by 75%.- Worked cross collaboratively with the growth in-app help team to implement customer chat self-service. Focused on uncovering customer pain points and designed a delightful experience that resulted in chat self-service increasing from 2% to 21% over 12 months- Ran multiple A/B tests to increase free user sign-ups, chat engagement, and activation. - Led an experiment working cross-collaboratively with sales and support operations wherein the sales team answered support tickets with the goal of increasing upgrades. The results did not validate our hypothesis but we learned about user behavior that informed subsequent experiments.- Current member of the automation experimentation council. Tasks include: - Running a monthly experiment readout - Giving feedback on experiment design, implementation, and technical setup. - Running a monthly experimentation AMA- Lead two team hackathons, where we brainstormed, ideated, created, and collaborated on new ideas over a day

Cambridge, Massachusetts, Us

Cambridge, Massachusetts, Us

- Member of the User Experience Muscle Group- Identified, recommended, and implemented various fixes to our live chat process which increased user CSAT score by 25% over 5 months- Working cross collaboratively with the conversational marketing team and ML team on designing and implementing a chat tagging system to automate chat routing and allow users to self service based on the users' initial inquiry- Averaged 165% of revenue goal over the past 12 months while working on multiple projects for the UX Muscle Group- Designed, implemented, and continually updated a custom feedback report for managers to help coach their team based on CSAT feedback. This lead to an immediate 3% increase in CSAT score over a month.

East Lansing, Mi, Us

- Helped mentor current MSU students as they navigate their way into the business world. Worked with the students to talk about their career path, getting involved at MSU, setting goals, and giving wisdom from past experiences.

Us

Detroit, Mi, Us

• Originated 10-19 loans a month, consistently ranking as a top 20% producer• Oversaw the loan process from initial contact to the loan closing• Managed a pipeline of over 100 clients at a time and consulted with them to achieve financial goals• Mentored incoming and junior bankers with sales and loan structuring strategies

-Grew revenue from $1,200 to over $70,000 in 8 years while attending high school and college full time-Supervised 4 employees and over 75 clients -Managed accounting, payroll and all aspects of marketing (flyers, website, email newsletters, etc.) -Valued and bought out another company at 1 months revenue -Self-financed college and won 2010 NFIB Young Entrepreneur Award

-Prepared 200+ returns-Reviewed returns before submission to the IRS-Helped less experienced preparers with returns-Worked in a paperless environment -Managed clients with an office management system (ATOM)

-Managed a crew of 3-4 workers that were older than me-Oversaw job quality-Maintained equipment and customer relations-Increased efficiency by reducing the numbers of hours worked per week by 2 to 5

Bachelor'S Degree, Finance

High School Diploma