Identify, prioritize, troubleshoot, and resolve technical issues with thoroughness and quality.Ensures corporate and COE learning solutions are appropriately supported by the LMS.Creates, builds, pulls and requests reports that support strategic learning decisions.

Supports the NDIV’s effort to attract and retain top talent by a candidate’s first point of contact after the recruitment process. Initiates and reviews pre-hire background checks, and drug screenings, and oversees the onboarding process.Ensures compliance with Airgas safety standards by monitoring the completion of random monthly drug screenings.Supports L&D initiatives in monitoring the Airgas University Helpdesk and providing resolution to trouble tickets in a timely manner.

Supports the NDIV’s effort to attract and retain top talent by a candidate’s first point of contact after the recruitment process. Initiates and reviews pre-hire background checks, and drug screenings, and oversees the onboarding process.Ensures compliance with safety standards by monitoring the completion of random monthly drug screenings.

• Re-design the professional license training materials to improve the learner’s retention in an engaging and active manner.• Act as a point of contact/ subject matter expert (SME) for a high priority client when it came to processing their orders.• Assist with the shadowing and reference training sessions for new employees.• Conduct investigative research to handle customer orders by leveraging technology platforms and contacting verifying parties within predefined support guidelines.• Analyzes information collected to identify potential problems or discrepancies.

I've worked as a Kohl's seasonal associate for the past 5 years, implementing a 'Yes We Can' attitude by addressing customers' concerns, working as a team with fellow associates to achieve the daily store goals, and helping to train fellow associates about the Kohl's stores operational tasks and demonstrating features to customers in the Kohl's app.

• Develop a Facilitator’s Guide, Learner’s Guide, and 7 Module PowerPoint Presentations to reinforce key practices for medical professionals who will conduct Partner Notification Services (PNS) training to index clients and their partners. Each training deliverable contains some information on presentation notes, module schedules, training background information, and small-group activities based on the deliverable’s target audience.• Design various E-Learning courses using Articulate Storyline 2 while incorporating the use of states, layers, and triggers as documented in the course storyboard while adhering to corporate branding guidelines.

• Re-design course agendas for 21 instructor-led courses to improve the readability and informational hierarchy in order of importance to the audience.• Manage an Adobe Flash to HTML5 assessment conversion project requiring a high level of detail and managing thousands pieces of content while using Trello (a web-based progress management program) to provide updates and keep track of current progress for team members.• Support Educations Services initiatives by participating in creative sprints and beta tests involving Traning.OnBase.com and online and in-person instructional practices.• Collect and analyze website data for Training.OnBase.com based upon the number of visitors and page views in order to understand the effectiveness of the website and how it can be utilized. • Synthesize course content from subject matter experts, previous training material, interviews, etc. in order to develop course assessments and training materials.• Evaluate and update interactive training activities to increase learning and retention among learners.

Created a social media report for my boss in order for her to learn how to better market Rudy's Smokehouse through social media.