Strategic leadership and tactical management of teams responsible for all aspects of Customer engagement , including new customer onboarding, order management, technical support, warranty fulfillment and repairs.

Responsible for Health and Safety of workers and Environmental Protection of the site and its surroundings at various construction projects around the lower mainland of BC

Managing a team responsible for collecting Covid-19 test samples at US/Canada land border crossings.

Supporting the medical team with logistics activities such as transportation, energy, maintenance and securityManaging teams of skilled and unskilled workersMentoring national staff to take more responsibly as supervisors and managers of the project

Leadership responsibility for all aspects of global customer support needs including 24x7x365 front-line customer service for all products and services and driving the transformation of the customer self-service experience.

As part of the Enterprise Solutions senior management team at Sierra, I was responsible for both day-to-day operational aspects of global technical support and cloud-based managed services, and the development and implementation of strategic initiatives to drive scalability, customer loyalty and recurring support contract revenue.With my team, we acted as the voice of the customer, providing on-going influence to product development and engineering priorities.As a team, we… Show more As part of the Enterprise Solutions senior management team at Sierra, I was responsible for both day-to-day operational aspects of global technical support and cloud-based managed services, and the development and implementation of strategic initiatives to drive scalability, customer loyalty and recurring support contract revenue.With my team, we acted as the voice of the customer, providing on-going influence to product development and engineering priorities.As a team, we supported a diverse mix of customers and partners from front-line paramedics to de facto technology owners to highly skilled network engineers. In my role, I worked with all of these people as well as C-level managers and technology-selection decision-makers alongside my colleagues in Sales and Product Management. Show less

Oversaw day-to-day customer support. Managing a team of Senior Support Specialists fielding technical issues from end-user customers and partners. Coordinating the prioritization and resolution of product issues with Engineering Management. Working with Account Mangers to preemptively avoid critical situations and to ensure ultimate customer satisfaction.

Leading teams of volunteers on Build Projects in developing countries. Responsibilities include recruiting and selecting team members, coordination of expectations with in-country staff, communication of project logistics with team, ensuring good team dynamics and moral and team safety. I am also an active participant within the team, taking part in the construction of homes and the cultural exchanges that happen as part of the project.

As a member of the Scouts Canada National Service Team, I served as part of a 'Key 3' Team (youth, staff and adult volunteer) responsible for supporting and growing the Scouting movement in the Fraser Valley.Our mandate was to lead, plan, and manage the affairs of the Fraser Valley Council in support of the volunteers and participants and to be the voice of membership back to the National leadership team. Our primary objectives were to promote membership growth and retention and to… Show more As a member of the Scouts Canada National Service Team, I served as part of a 'Key 3' Team (youth, staff and adult volunteer) responsible for supporting and growing the Scouting movement in the Fraser Valley.Our mandate was to lead, plan, and manage the affairs of the Fraser Valley Council in support of the volunteers and participants and to be the voice of membership back to the National leadership team. Our primary objectives were to promote membership growth and retention and to ensure a safe and engaging environment for youth to learn and develop. Show less

Supporting the Training needs of Scouters in the Coho Area

Responsible for overseeing all operational aspects of the group including budgeting, volunteer recruitment, program objectives.

Leading teams of volunteers (experienced and inexperienced) in the construction of homes.Helping H4H meet their mandate of breaking the cycle of poverty.

Responsible for design definition and market validation of all business telecom products. Also managing Product Documentation and Escalation/Field Support teams.

Defining products and features to address market demands

Coordinated the global strategy for technical support and professional services delivery

Managed Tier 2 and Tier 3 product support

Created Polycom's VoIP Technical Certification training programDelivered in-depth technical training to internal technical support and sales engineering teams as well as channel partners

Oversaw complete product life cycle for VoIP phones

Supported partners with their interoperability testing and integration of Polycom’s VoIP products into commercial solutions

Provided engineering support for partners integrating ODM devices into custom products

Project ManagementSoftware DevelopmentIT/ Networking Support

Coordinated the installation and support of warehouse automation systems

Field service technician performing troubleshooting and repair services for residential and small business subscribers.