Doug Saunders Email & Phone Number

Jacksonville, Fl, Us

Sharpsburg, Pa, Us

Arctic Glacier® is a leading North American producer of premium ice products and services, providing customers with quality and scale that is unmatched in our industry. We produce two billion pounds of ice per year and service 75,000 locations across North America, utilizing a fleet of over 1,000 trucks. Most importantly, our resources and advanced capabilities allow us to craft and deliver the purest and clearest ice on earth.

Cleveland, Ohio, Us

- Led implementation of lead to cash on SalesForce platform (Pardot, CRM, CPQ, Field Service Management, Accounts Receivable, and Service Cloud) across 70+ locations. - Developed digital pricing models, compliance thresholds, and contract lifecycle management, increasing margins and revenue. - Introduced Field Service Management for digital work orders, enterprise job scheduling, and route optimization, resulting in 35% productivity increase and 10%+ revenue improvement. - Addressed cyber security gaps, policies, patching, and endpoint protection, reducing risks and enhancing user awareness. - Streamlined infrastructure services, implementing an Enterprise Service Desk, standardized network, and security technology stack. - Managed due diligence and created integration plans for 20+ acquisitions, including change management and communication strategies

Ponte Vedra, Fl, Us

Doug Saunders serves as CIO & Vice President for Advanced Disposal, a 1.6-billion-dollar environmental services company based in Ponte Vedra Beach, FL. Leading a group of 50+ members, the strategic focus for the ADS team centers on modernizing Advanced Disposal's digital platform, security & compliance and optimization of service delivery to improve the customer experience and generation of new revenue channels. Initiatives include new customer facing products (portal, eCommerce & mobility), modernizing the Order to Cash platform, predictive analytics, onboard IoT technology and master data, governance and security.

Gütersloh, De

Led a global team of 65, supporting Arvato Bertelsmann, Solution Group CRM, North America and SE Asia BPO operations. Strategic Planning, Design, Architecture, Implementation and IT Operational Support of new infrastructure, applications and solutions supporting High Tech and BFSI clients across the globe. Creation of new IT organizational structure, data center consolidation, new network architecture, implementation of private/public cloud and Omni-channel solutions to support clients digital and customer service environments. Collaborates globally with international business leaders across the world on the strategic vision for technology and solution design for Arvato Bertelsmann. Member of CRM North America Executive Management Team and involved in strategic mergers and acquisitions.

Phoenix, Arizona, Us

Promoted with full responsibility for all Infrastructure, Unified Communications and customer-facing applications including mobile, the web, and CRM. Collaborates with Business and IT Leadership Teams to define and execute business strategies to align with Company objectives. Mentors and develops Management and Engineering teams. Direct reports include 5 Managers and over 90 staff (FTE and offshore). Coordinates and prioritizes $50M annual budget and project portfolio based on IT and business roadmap. • Develops and executes 5-year plans supporting Corporate strategy for Cloud, Security, and Mobility• Contact Center Consolidation initiative. Developed and implemented cloud strategy including data center consolidation from 6 to 2, technology refresh, virtualization plan, storage strategy and network upgrades. Reduced costs by $10M to date and increased scalability and redundancy in a secure environment. • Corporate cloud is almost 90% virtual and serves as the backbone for Business Continuity/HA Strategy and customer-facing applications including the public cloud.• Directs Development Team of 30 in India responsible for maintaining and enhancing the digital platform.• Currently building the new Enterprise Operations Team owning Service and Incident Management.• Fleet Management & Procurement Software Integration. Led Development Teams in implementing the Fleet Maintenance and Procurement Application streamlining workflow, reducing data entry duplication and creating standard processes within the Maintenance Organization. The project included detailed requirements, design documentation, development, QA/Testing, communications, training, implementation, and roll-out.

New York, New York, Us

Served as Off Ice Official for National Hockey League working in Sunrise, FL for Florida Panthers and Dallas, TX for Dallas Stars games.

Master Of Science (Ms), Russian, Central European, East European And Eurasian Studies

Ba, Political Science