• Chosen as Above and Beyond MVP for LAC in January of 2021 for the great work on the promotion of several adoption workshops, excellent feedback from customers and important contract renewals.• Chosen as CEE of the 2020 Q2 for the exceptional work on the renewal of problematic accounts and promotion of several adoption workshops.• Driving customers satisfaction and success by creating strategic plan, promoting enablement and onboarding sessions, having relationship and projects cadence calls, supporting them on their questions and support tickets, restructuring contracts and generating adoption of the already bought solutions.• Establishing great relationship with customers by showing confidence, listening to their needs and complaints and acting with strategic and success plan.• Identifying customer’s use cases by promoting adoption workshops and design thinking workshops and teamworking with account team and partners.• Managing very good relationship with Sales, Post Sales, Support, Presales, Product Management, Development, Deal Desk and Center of Excellence areas and partners.• Resolving customers’ conflict situations, managing crisis and escalations.• Giving technical assistance to main Brazilian customers on SAP Cloud Platform and SAP Analytics Cloud.

• Managed important successful deals supporting the account team to reach customers deadlines by negotiating with Product Managers the SAP Cloud Platform services GA dates on new Data Centers.• Supported the Customer Engagement team to renew important contracts, by helping customers and partners on technical questions about SAP Cloud Platform.• Improved customers and ecosystem adoption of the SAP Cloud Platform, by developing technical assets for customers and partners, HANA Academy videos, sample apps, blueprints.• Reached more consistent and reliable roadmaps for Cloud Platform services and Data Centers by improving the communication between SAP Cloud Platform PMs.• Conducted over 17 workshops in Portuguese, Spanish and English to customers and partners to enable SAP's ecosystem, improving the use of the SAP Cloud Platform.• Experienced on JavaScript, CSS, HTML5, SAPUI5, SAP Web IDE development, SAP Portal, SAP CP mobile services, SAP API Management, SAP HANA DB, S/4HANA and Success Factors extensions.

• Promoted to senior level due to very good performance and customers support with excellence.• Improved SAP innovations adoption, supporting customers and partners on technical questions and writing blogs and technical articles.• Influenced SAP products development, by bringing customers complaints and needs.• Solved important customer issues, managing his escalation with partner, engineering team, customers’ IT and the relationship with managers and directors.• Conducted over 14 workshops in Portuguese, Spanish and English to customers and partners to enable SAP's ecosystem, improving the use of the SAP solutions.• Developed an SAPUI5/JavaScript app to manage a plant sensor for SAP Cloud Platform using HANA DB, IoT, API Management, SAPUI5, Web IDE Full-Stack, Mobile Services, Kapsel and HAT (offline, push notifications).• SAP Teched speaker in 2014.

• Performed similar activities to the described above.• Helped with key customer escalation onsite, solving critical issues.• Worked for three weeks in Dublin, CA, USA in customer attention.• SAP Teched speaker in 2012 and 2013.• Sybase Unwired Platform (SUP), Hybrid apps development, Mobile Business Objects Development (MBOs).

• Promoted to this position due to exceptional performance, receiving the highest grade during the annual performance evaluation in 2009.• Released two products on time, by acting as Project Leader, responsible for task’s assignment and tracking, for releases coordination and for conducting meetings.• Acted as focal point for platform’s technical issues for bug fixing, releasing dozens of products in time.• Received an award for the 4th place in Cup of Ideas, competition looking for mobility software good ideas.• Worked for two months in Dallas, TX, USA, with Samsung’s USA R&D, developing an OMA DM project.• Developed the Claro Widgets (C language), using Sysol platform framework. • OMA DM projects. Bug fixing and development of new features using this protocol. Android and Qualcomm platforms. C, C++ and JAVA. NXP’s Sysol platform (C language).

• Received a SIDI Award for outstanding contribution for model development activities and also for new comers coaching in 2008.• Performed similar activities to the described above: bug fixing and projects to Latin America’s carriers.

Development and maintenance of Perl scripts used to automate builds (Windows and Unix OS).Release generation. Configuration management. Product tests.VBA Macro development (Microsoft Excel) for metric spreadsheets.Experience in Windows and UNIX OS.

• Promoted to this position due to an exceptional performance as intern.• Solved many issues from colleagues, by supporting Rational tools (ClearCase, RequisitePro, ClearQuest etc).• Developed a web application to control documentation version and another to control the teamwork’s overtime using EmbPerl, PHP, HTML, Java Script and Oracle database.• Supported development teams, by maintaining a build generation tool based on Perl and Shell Script.• Improved development team tasks, by developing supportive tools using Visual Basic and Rational tools’ APIs. • Windows, UNIX, version control, configuration management, Rational ClearCase, build process.

Similar to the activities done as computer technician at this same company. Description above.