Douglas Thacker, Pmp Email & Phone Number

London, GB

Lewiston, ME, US

• Manage multiple healthcare, corporate and IT systems projects, including vendor analysis/selection, simultaneously. Develop strategies, tools and policies to ensure strategic project objectives are achieved.
• Implemented a televideo solution across all practices and specialty clinics, working closely with the vendor to enhance and customize the software, to allow patients the ability to safely see their provider while.
• IT Lead for all design, procurement, implementation and support activities during the construction of the Topsham Care Center and first two Maine Urgent Care facilities, expanding access to quality care in new markets..
• Integrated Cerner’s CareSelect Imaging solution into Cerner EMR to satisfy CMS requirements for documenting clinical decision support usage by providers ordering imaging studies.
• Coordinated staff and equipment moves, including supporting IT and construction activities, of a practice move to a different city. Also coordinated with landlord and utility providers to terminate lease on the old.
• Completed vendor analysis, product selection, implementation and user training of a new emergency mass notification system across the company, used to alert employees quickly via text, email and voice during of.

Toronto, Ontario, CA

• Built and implemented a data interface between TD and an external vendor’s service management system to improve employee issue resolution.
• Modified an IFX Web Service to translate various business application requests into either IFX or API service calls to two different backend systems.

Springfield, Massachusetts, US

• Managed multiple business projects to help build a new division within the company, “Worksite Insurance”. Coordinated with business SMEs, leadership, IT and vendors to achieve project goals.
• Introduced a new, repeatable Product Development Lifecycle methodology for ongoing product development projects. Led project teams in building two new insurance product offerings from concept to launch.
• Implemented Salesforce.com as a pilot for the sales prospecting team to improve customer outreach.
• Assisted leadership with monthly project portfolio and resource availability analysis/reporting.

South Deerfield, MA, US

• Managed multiple software development and strategic projects simultaneously, leading cross functional onsite/offsite project teams and vendors.
• Designed, developed and deployed a new eCommerce website and supporting infrastructure, and integrated it with existing corporate fulfillment/financial systems, utilizing in-house and vendor resources. Increased.
• Implemented Salesforce.com within the Wholesale Division, integrating it with the telephony system and back-end corporate fulfillment systems, to improve efficiency and effectiveness of Wholesale customer prospecting.
• Implemented optical character recognition (OCR) technology to increased order accuracy (vs. hand-key entry of orders) and customer satisfaction of Fundraising Division group orders. Designed and built data feeds from.

Boston, MA, US

• Managed cross-functional project teams in planning and executing key Infrastructure projects.
• Managed effort to replace internal help desk support script repository with commercial knowledge management system.
• Developed a new online application to manage the Project Intake process. Managed the requirements definition, vendor selection/negotiation, development, testing, communications, training, certification and deployment.

Boston, MA, US

• Managed a level-2 technical support staff and a Desktop Quality Assurance staff.
• Provided on-site executive support and phone support to 5500 internal employees at multiple sites.
• Increased QA productivity 180% through process improvements and design/build of new intake/tracking software system.
• Published and presented a paper on Total Product Readiness at an International Testing/QA Conference.

Boston, MA, US

Managed a level-two Desktop Support team, providing phone support to internal customers as escalated from the level-one help desk.- Managed teams in three states supporting the desktop environment for over 35,000 employees at multiple sites countrywide.- Supported the deployment of over 1,000 new/replaced PCs per month countrywide.

Boston, MA, US

Responsible for leading infrastructure-related initiatives as assigned.- Lead the testing, deployment, documentation and training for the corporate rollout of Microsoft Outlook client software.

Master Of Business Administration (Mba), Sustainability/Supply Chain Mgmt Specialization

Bachelor Of Science, Civil Engineering