Successfully analysed and improved the resource management process, tools, and reporting, leading to enhanced efficiency. I launched a fortnightly resource management forum to foster better team cohesion. Additionally, I developed multiple tools to support enterprise portfolio reporting and conducted a thorough review and analysis of SharePoint utilization, providing recommendations for improvements

Developed a consistent reporting approach for IT operations, providing valuable insights and continuous improvements through data-driven analytics, KPIs, and metrics. I gathered and analysed requirements from stakeholders and created operational dashboards and scheduled reports in ServiceNow to support critical work activities. Additionally, I supported the migration between ServiceNow platforms and collaborated with the CTO to enhance executive-level insights.

While managing a full-time role, I successfully delivered a company intranet and OHS reporting site as a freelance project. I gathered and developed requirements by analysing business strategy, processes, and user expectations, and handled project scoping and cost estimation. I developed custom forms and workflows in MS Power Automate and PowerApps, configured SharePoint Online (including sites, lists, pages, permissions, and groups), and tested the solution while managing user acceptance testing. Additionally, I provided ad-hoc maintenance and support to the client as needed.

Successfully formed a PMO from the ground up for four digital health projects, establishing a framework for managing RAID and other supporting PMO processes. I provided status reporting for senior management and key stakeholders, tracked financial management, and approved invoices. Additionally, I coordinated audit reviews with internal and external partners, developed SharePoint Online sites with custom lists, PowerApps forms, Power Automate workflows, and managed permissions and content. I also set up and managed project Confluence pages and JIRA workflows.

Short term assignment providing 1st line IT support to Victorian government departments across Microsoft Windows, Microsoft Office and mobile devices. Maintaining a very high level of customer service and satisfaction through the resolution of reported incidents.

Managed deliverables for a global multi-vendor ERP transformation program using a project stage-gate methodology. I designed, developed, and delivered a sophisticated self-service tool for managing deliverable reviews and approvals. I collaborated with program colleagues to enhance SharePoint usability and took ownership of the deliverable RACI, ensuring adherence to the prescribed methodology. Additionally, I developed and administered SharePoint sites for the program, led stage-gate review meetings, reported to senior management, and served as the key liaison for periodic auditing and assurance cycles with both internal and external partners.

Effectively bridged the gap between business, IT, and project teams by isolating, analyzing, and interpreting business needs, gathering requirements, and designing appropriate solutions. I hosted workshops to challenge existing business processes, created wireframes and business process maps, and liaised with internal development teams and external suppliers to resolve issues and implement changes to various externally managed applications. I managed a continuous improvement register, obtained buy-in from key stakeholders for recommended actions, and created, updated, and shared technical documentation and user guides across the business. Additionally, I provided comprehensive support to users across the business (Sage 200, EDI, XML, CRM) and audited and updated a range of devices.

Performed duties across multiple IT Service Management disciplines, including Change, Problem, Incident, and Service Readiness. I chaired Technical and Business Change Advisory Board (CAB) meetings, compiled multiple reports for leadership and executives, and delivered change management training sessions. I remediated the service readiness function through new policies and processes, mitigated risks by escalating issues to management, and delivered ITSM platform enhancements by gathering requirements, designing forms and workflows, and updating relevant documentation.

Coordination and support activities for 9 projects under Auckland libraries Te Kauroa programme through engaging stakeholders at all levels across the organisation. Providing Support to project leads where necessary through arranging; meetings, agendas, recording minutes, tracking project progressDefined a process for tracking actions, issues, risks and decisions and reporting project milestones to lead team, identifying and escalating potential risks which could hinder progress

Conducting day-to-day Release & Deployment duties (Database & Application)Reveiw and investigation of existing release process to establish a range of improvements for newly delivered solution

Planning and Coordinating, high risk, business critical changes across time zones within a highly agile & ITIL environment

Continuous application of version control process and standards within ITIL framework.Deployment of database and application releases to Development and Test environments and scheduling of releases to production environment with vendors.

- Comprehensive web application and regression testing to strict go-live deadlines- Interrogation of workflow and configuration (SharePoint) servers- Use of SQL queries to verify expected results- Development of web application wireframes (MS Visio & PowerPoint)- Creation of FAQ documentation to support business users- 1st and 2nd line application support to internal business users and external clients whilst administrating the delivered solution.

Responsible for the development of a business concept, gathering functional requirements and writing company reports for research purposes. The construction and maintenance of desktop hardware, basic webpage programming for market research purposes and general office duties.