Diane A. Email & Phone Number

New Brunswick, Nj, Us

Director Quality Standards and Insights 2020 - PresentProvided software testing and business analysis of $27.1M managed services business. Led testing for 251 product lines across multiple business segments. Eighteen employees with 300+/- vendor partner resources.• Delivered Gen AI automation innovation effectiveness and efficiency cost avoidance for business product owners of $16.4M 2020-2024 by automating Requirement Generation and Behavior Driven Development (BDD) Test scripts that reduced business effort by 40% - 80% and enabled continuous integration and deployment. • Delivered service definition, service metrics, management, and improvement in an industrialized service environment intended for organizations with IT as a service to better understand customer needs and how to best communicate the value of utilizing a service, such as Test Assurance and Automation. o Analyzed benefits when business partners used internal Testing service, achieving UAT test defect removal rate of 97.5% vs 85% when service was not used. Retention rate of 85% for business partners using service.

New Brunswick, Nj, Us

Served as Program Lead and Business Analyst in Agile Product Service Development to establish service model, training curriculum, and training delivery. • Established metrics and drove defect density for products/program by 80%. Product/Program Software Development Lifecycle improvement, including large-scale and global SAP, Pharma and Medical Device, Consumer, and Enterprise Products/Programs. • Assessed agile maturity of product-based teams, providing coaching and support to increase global team capability and delivery of business value in medium to highly complex initiatives, such as replacement of a Warehouse Management and Control System.-Agile Transformation Coach-ATC, Professional Agile Leader-PAL1-Certified Scrum Product Owner, SPO; Certified LeSS Practitioner, CLP; Professional Scrum Master, PSM; Scaled Agile Framework, SAFe SA

Ch

Assessed performance gaps experienced by business partners. Enhanced business analysis practice via tools and training. • Managed deployment of IBM Req Pro out of box, adding one custom workflow, improving requirement development by 20%. Business confidence increased because requirements were clear and understandable to streamline requirements approval.

Senior Director Established initiative to lower SG&A expense in an Online Pharmacy & Pharmacy Benefit Management business. • Oversaw adjustment write-offs caused by improper benefit set up that reduced 60% 18+ months, saving$62M and cost of service lessened by $35M 3+ years.• Orchestrated initiative for Pharmacy Benefit Management company challenged with compliance to Medicare D annual changes to fully document with bi-directional traceable claims requirements (Optimal Trace) and 23 Medicare Chapters (Mega). o Decreased manual analysis by 75% with ability to adapt as changes occurred with 100% compliance.• Guided Enterprise Requirement Center of Excellence supporting software development with 400+ clients and $50B in annual revenue, lowering requirement defects by 83%, cutting the number of required resources by 31%, and cost avoidance savings of $10M.

Education record

Bachelor Of Arts, Arts And Humanities

Bachelor Of Arts - Ba, American/United States Studies/Civilization