Dhairya Mehta Email & Phone Number

Melbourne, Victoria, Australia

Taking on the duties of the highly competent Customer Service Operator for Bolton Clarke, I assist customers with their inquiries, action them as required and/or redirect them to the appropriate area. I receive incoming communications and affect outbound communications to support stakeholder enquiries and current and potential client referrals. Whilst describing product and service details to customers to provide information on benefits and advantages, I manage a high number of customer interactions, of varying nature, each day and provide high level of customer service across all communication interactions. I determine the nature of calls and provide appropriate response including transferring relevant calls to an appropriate staff member or escalation process if required. Finally, I record all client information in the client information management system whilst complying with data entry requirements, during the interaction at the time the information is being provided.Key Achievements: • Demonstrated strong organization and task management skills by successfully facilitating over 60 customers' complaints daily over the phone and accurately escalating critical customer issues to the supervisor immediately to avoid lost revenue and cancelled policies.• Successfully gained valuable experience in age care systems including accommodation, clinical, incident and rostering.

As the adept Customer Service Representative for Budget Car Rentals, I operated the computer counter agent control system in all relevant areas efficiently and provided primary customer support to internal and external customers in a fast-paced environment. I opened and closed Rental Agreements (RA) whilst accurately including contract modification, printing and updating manifest. I addressed customer inquiries, explained charges, vehicle damages and directions, as well as promoted and sold coverages and upgrades (additional insurance, GPS, upgrade in rental type). By asking relevant questions and listening actively to responses, I determined customer needs and supported a team environment by assisting other representatives and/or other areas when needed. I performed general office duties such as answering phones, photocopying, and maintaining a clean and professional work space and completed all paperwork whilst recognizing any discrepancies and addressing them in a timely manner.

Melbourne, Victoria, Australia

Working as the capable Recruitment and Trainee Manager for Magic Hand Car Wash, I supervised the recruitment and training of new employees for new franchise in Perth and reported on their performance. Whilst researching and choosing the best job advertising options, reviewing recruitment software and suggesting the best option for company needs, I kept track of recruiting metrics and implemented new sourcing methods. I performed sourcing, interviewing, negotiations, and hiring as well as resolved escalated customer complaints. I reviewed applications and resumes to support hiring activities, particularly the recruitment and hiring of employees for car detailer positions. Finally, I performed various ad hoc and administrative functions as needed including monitoring inventory levels for adequate supply of chemicals and materials.

Melbourne, Australia

Professional Year

Master'S Degree, Information Technology

Bachelor Of Science, Mathematics