• Collaborated with stakeholders to gather and document business requirements, ensuring clear and concise communication of project goals.• Developed process flow diagrams and business process models to support project objectives and streamline operations.• Assisted in the preparation of detailed business requirement documents (BRDs) and functional requirement specifications (FRS).• Prepared and presented reports and dashboards to management, providing insights and recommendations for decision-making.• Developed and maintained project documentation including business requirements, process flows, and user stories.• Assisted in the development and implementation of new systems and processes to enhance operational efficiency.• Created and presented reports to management outlining findings and recommendations.