 Strategic Planning & Implementation: Developed and executed systems and procedures toenhance departmental operating quality and efficiency. ERP Implementation & Management: Led ERP implementation, data migration and integration,collaborated with departments to analyze and optimize ERP performance. ERP Application Support: Managed ERP application patch updates, resolved bugs and queries,conducted ERP trainings, monitored widgets and performed random report checks. Data Analysis & Reporting: Performed detailed data analysis to support decision-making processes;generated customized reports, visualizations, and dashboards to identify trends, anomalies, andareas for improvement. SQL Server Administration: Maintained SQL Server, handled patch management, executed dataqueries, and performed rectifications as needed. Windows Server 2012 R2: Domain Controller enhancements include improved Domain Controller ADmanagement and replication; Backup features include robust data protection with recovery andefficient storage management. IT Infrastructure Monitoring: Conducted routine monitoring of ERP systems, servers, networks,databases, software, and provided comprehensive information support. Firewall & Security Management: Administered Sophos Firewall, configuring rules, web filtering, andapplication control. Managed VPN access, bandwidth & data quotas, and performed regular auditsand patch management. Antivirus Management: Managed Seqrite Endpoint Security, ensuring protection with real-timescanning, behavioral analysis, and Handled policy configurations, updates, and quarantine files whileconducting regular security audits. G-Suite Administration: Efficiently managed G-Suite users, groups, and organizational units,optimizing space allocation and user permissions. Oversaw data backup and migrations to ensuredata integrity and seamless transitions.

 Quick Heal Antivirus and Enjay Thin Client Support: Provided comprehensive support forQuick Heal Antivirus and Enjay Thin Client systems, assisting dealers and end-users withinstallation, troubleshooting, and issue resolution to ensure optimal performance andsecurity.Administered Domain Management and Data Services: Administered domain users, groups, andpermissions; managed file configurations, print and remote access. Oversaw data sharing, andexecuted backup and restoration processes for network infrastructure, software applications,and critical data to ensure business continuity. System Performance Management: Monitored, troubleshot, and resolved issues related tosystem performance, hardware, printers, and peripherals. Optimized performance andminimized outages through proactive maintenance and effective problem-solving.

 Operating System & Software Installation: Managed the installation and configuration ofoperating systems and software applications, ensuring optimal setup and compatibility acrossdiverse hardware platforms to meet customer needs. Hardware & Network Troubleshooting. User Rights Setup, Data sharing, Security & Data Backups.