• Successfully directed multiple high-value real estate investment projects with budgets in the millions.• Led a team of property managers and contractors to ensure seamless day-to-day operations of several dozen apartments.• Coordinated all Property Management functions, including budgeting, maintenance, and tenant relations.• Displayed outstanding leadership skills in project planning, risk management, and team direction.• Achieved positive financial returns and increased occupancy rates through effective Property Management strategies.• Guided and mentored a team of real estate professionals, driving their performance and career development.• Encouraged collaboration and innovation through effective communication.• Developed and implemented effective policies and procedures for Property Management, always seeking opportunities for process improvement.• Implemented new technology to improve operations and increase efficiency.

Founded a successful IT Service and Consulting Corporation, specializing in cutting-edge virtualization technologies and green computing solutions for B2B clientsFocused on reducing hardware costs for clients through the implementation of virtualization solutionsExpanded services to B2C clients, offering expert desktop support and multimedia setup services, including telephony and purchase recommendationsBuilt and managed a network of IT professionals to provide high-quality services to clientsImplemented effective policies and procedures for the corporation to drive growth and process improvement.

•Elicited business requirements from stakeholders across all departments and overcame inter-departmental differences in understanding key business processes.•Collaborated with the business to develop security solutions that met requirements with security as a priority.•Configured, deployed, and supported Palo Alto firewalls and F5 load balancers, while also building and replacing network security hardware and software configurations per design.•Operated and maintained security infrastructure with a focus on network security best practices.•Supported network security automation systems, including configuration management, rule development, policy enforcement, and reporting.•Created and documented change procedures, knowledge articles, and implementation guides.•Participated in application and infrastructure implementation projects, ensuring the results conformed to security architecture standards.•Managed incidents effectively, ensuring they were escalated, managed, and resolved with full communication to management and customers.•Worked with technology vendors to assess and resolve software and hardware bugs.•Communicated effectively with both internal and external contacts at various organizational levels to diagnose, explain, and resolve problems.•Stayed updated with current and emerging technologies/products/trends through continuous research and training.

•Provide expertise maintaining a number of technologies including Palo Alto firewalls, F5 LTMs, Cisco and Juniper routers and switches•Monitor and respond to notable security events using services integrated into Splunk

• Acted as an internal information security consultant to the organization• Initiated, facilitated, and promoted activities to create information security awareness within the organization• Conducted information security risk assessments and served as an internal auditor for security issues• Monitored compliance with information security policies and procedures, referring problems to the appropriate department manager• Managed risk by identifying vulnerabilities and tracking/driving their mitigation

•Led the implementation, installation, and daily operations of ESPN's servers and information systems•Efficiently managed and prioritized technology demands through effective collaboration and ticket management

• Assisted in the development of the new Security Operations Center• Scanned for existing vulnerabilities and new applications being used on corporate network• Monitored social networking and security bulletins for Zero Day vulnerabilities and threats

Provided expert assistance to faculty and students, resolving equipment and laptop issues promptlyServed as the primary point of contact between the School of Business IT and MBA candidates, working towards creating a student-administered infrastructure through a virtualization lab environmentLed a successful project to upgrade the Help Desk software, resulting in improved support tracking and efficiency.

Proficient in the installation, management, and deployment of various Microsoft server technologiesWorked closely with Senior ITS leadership, playing a key role in a successful campus-wide print server migration project.

Worked closely with the Chief Technology Officer to streamline IT services and technical support for the organizationSuccessfully implemented a Ghost Multicast server using Ghost Solution Suite 2.0, developing new image standards for deployed laptopsDeployed ActiveSync for Exchange 2003, expanding the organization's ability to use both Windows Mobile PDAs and Blackberry devicesReorganized the Active Directory, adding a logical OU structure for GPO updates and improved efficiencyInstalled, managed, and deployed SpiceWorks as the organization's Help Desk ticketing solution, improving support tracking and response timesDeveloped and managed Help Desk escalation procedures and supervised technical support interns, ensuring high-quality support services for the organization.

Worked in collaboration with system engineers and end users to effectively resolve messaging, handheld synchronization, provisioning, and accessibility challengesProvided remote technical support to Blackberry users through various methods such as Remote Desktop, Virtual Private Networks, and PCAnywhere to the Blackberry Enterprise ServerAdept in supporting users in both Domino and Exchange environments, demonstrating a broad knowledge of messaging systemsActed as a subject matter expert, offering guidance and mentorship to junior members of the support teamMaintained a solution database and effectively tracked resolution requests for approximately 6000 end users, ensuring a high level of support and service to the organization.

Provided comprehensive technical support to end users, addressing hardware, software, and connectivity issuesAssumed the role of Point-Of-Contact and First Level Support for vendor-provided CRM and pharmacy management applicationsDemonstrated strong communication skills by educating executives and doctors on new technology solutions, promoting the adoption and implementation of innovative tools and processes within the organization.

Deployed and maintained software and hardware in a variety of configurations and Operating Systems for lab environment Participated in User Acceptance Testing of VenturCom applications

Supported over 200 end users with hardware, software and connectivity issues using Windows XP and Mac OSXPerformed preventative maintenance for network' s hardware and software installing monthly patches as appropriateResolved network communication problems for campus infrastructureDeveloped and maintained Ghost images for immediate deployment needs