Dhalvinder Basra

Dhalvinder Basra Email and Phone Number

General Manager @ Value Logistics, INC.
India
Dhalvinder Basra's Location
Smyrna, Georgia, United States, United States
Dhalvinder Basra's Contact Details

Dhalvinder Basra work email

Dhalvinder Basra personal email

n/a
About Dhalvinder Basra

Dhalvinder Basra is a General Manager at Value Logistics, INC.. They possess expertise in team management, management, crm, vendor management, service delivery and 16 more skills.

Dhalvinder Basra's Current Company Details
Value Logistics, INC.

Value Logistics, Inc.

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General Manager
India
Dhalvinder Basra Work Experience Details
  • Value Logistics, Inc.
    General Manager
    Value Logistics, Inc.
    India
    View
  • Value Logistics, Inc.
    General Manager
    Value Logistics, Inc. Apr 2019 - Present
    View
  • Vnaya Education
    General Manager Operations
    Vnaya Education May 2018 - Present
    Georgia
    View
  • Vnaya Education
    Operations Manager
    Vnaya Education Mar 2016 - Present
    Georgia
    View
  • Beyond Codes Inc.
    Engagement Manager
    Beyond Codes Inc. Mar 2015 - Aug 2015
    Chandigarh Area, India
    • Dealing with the clients and ensuring that the SLA is achieved on time.• Ensuring the appointments are set as per clients’ expectation.• Doing quality audits for the Delivery team.• Renewing the contracts and Farming the account.
    View
  • Dell
    Customer Care Analyst (Assistant Manager)
    Dell Jan 2007 - Oct 2014
    Mohali
    • Enhance capability of team members to ensure Resolution provided to the customer (FTR);resolving any customer issues on the call.• Audits and Reduce variation audit scores for team.• Ensure accuracy and timely closure of all customer transactions, Timely resolution to all escalated issues.• Deliver ongoing improvement on AHT, ACW, Transfers, Concessions reduction, and service closure.• Improve performance of team members by identifying their area of opportunities and helping them exceed their monthly targets.• Conducting individual, team-based training needs analyses and assessments. • Developing and delivering individual training/group coaching and instructional programs. • Productivity: a minimum of 50 contacts a day per agent.• Worked with Voice, Email and Chat teams.• Handling escalated customer queries and also handling Director Contact mailbox.
    View
  • Sainsbury'S
    Sales Assistant
    Sainsbury'S Aug 2005 - Aug 2006
    United Kingdom
    • Worked at check – outs and handling cash• Operating the lottery machine • Handling customer queries• Checking and ordering stock• Helping customers
    View
  • Pvt Limited Company
    Assistant Manager
    Pvt Limited Company Aug 1995 - May 2005
    Chandigarh Area, India
    • Interacting with customers• Handling customer queries• Responsible for Sales Promotion• Leading a team of sales executives and achieving targets• Generating monthly sales reports.

Dhalvinder Basra Skills

Team Management Management Crm Vendor Management Service Delivery Business Analysis Bpo Customer Satisfaction Team Leadership Call Centers Customer Service Process Improvement Business Development Outsourcing Customer Relationship Management Business Process Improvement Performance Management Training Sales Contact Centers Business Process Outsourcing

Dhalvinder Basra Education Details

  • Yps Mohali
    Yps Mohali

Frequently Asked Questions about Dhalvinder Basra

What company does Dhalvinder Basra work for?

Dhalvinder Basra works for Value Logistics, Inc.

What is Dhalvinder Basra's role at the current company?

Dhalvinder Basra's current role is General Manager.

What is Dhalvinder Basra's email address?

Dhalvinder Basra's email address is dh****@****des.com

What schools did Dhalvinder Basra attend?

Dhalvinder Basra attended Yps Mohali.

What are some of Dhalvinder Basra's interests?

Dhalvinder Basra has interest in Animal Welfare, Children, Environment.

What skills is Dhalvinder Basra known for?

Dhalvinder Basra has skills like Team Management, Management, Crm, Vendor Management, Service Delivery, Business Analysis, Bpo, Customer Satisfaction, Team Leadership, Call Centers, Customer Service, Process Improvement.

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