Dhamodharan Kannaiha Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

At Accenture as an Associate Delivery Manager I lead transformative project deliveries within the Accenture Song practice. This role is integral to managing innovative solutions in the areas of digital transformation, customer experience, and management consulting, ensuring exceptional value delivery to our clients.

Bengaluru, Karnataka, India

 Core member for RM transformation project aimed at aligning/implementing the RM process working in close collaboration with business team.  Successfully Implemented RM process for new compliance Center in Orlando joining hands with Orlando RM director  Implemented Launchpad tool for the entire DCC service line as DCC POC, transitioning from erst while RETAIN tool. Managing a team and working closely with onshore and offshore RM POC’s in driving the demand scheduling and resource allocation process Worked closely with business leaders in driving load balancing and determining the shortages for the busy season Re organized team structure, responsibilities within the team to ensure smooth operation in delivering the business goals. Driving utilization review with cluster leaders to ensure optimum resource utilization Awarded KUDOS award for contribution on RM project and running the BAU seamlessly within short duration BAU: Inform Project Teams and functions of demand requirements and of assignments made Responsible for supporting and delivering end to end resourcing solutions  Supporting headcount management and capacity planning, optimizing the utilization and charge-ability of our workforce, providing information to leadership on utilization levels, key areas of availability, business performance and forecasting to support business decisions Ensure LP (Resource Management Tool) is accurate. Regularly liaising with Leads to challenge forward view and decide upon effective resourcing and deployment of staff Monitor and escalate availability of resources and work proactively with other teams to ensure utilization is maximized

Bengaluru, Karnataka, India

WFM - Resource Management Inform Project Teams and functions of demand requirements and of assignments made Responsible for supporting and delivering end to end resourcing solutions  Supporting headcount management and capacity planning, optimizing the utilization and charge-ability of our workforce, providing information to leadership on utilization levels, key areas of availability, business performance and forecasting to support business decisions Ensure LP (Resource Management Tool) is accurate. Regularly liaising with Leads to challenge forward view and decide upon effective resourcing and deployment of staff Monitor and escalate availability of resources and work proactively with other teams to ensure utilization is maximized

Bengaluru, Karnataka, India

Lead -WFM▪ Provides consultation to Operations/Account Management on staffing and volumes utilizing staffing models for new or adjusted forecasted assumptions▪ Manages the implementation of new programs from a Forecast, Capacity Planning and Scheduling perspective▪ Supports an environment that encourages co-workers to exceed customers’ expectations▪ Working with key stakeholders to resolve recurring planning issues and promote team working▪ Working with key stakeholders to ensure forecast accuracy is met and deadlines are achieved▪ Recommends roles and responsibilities with Operations to provide the best opportunity for meeting client and internal measures and expectations▪ Offers strategic recommendations to improve productivity while balancing service levels▪ Ensures that forecasts, capacity plans and schedules are generated in a timely and precise fashion▪ To work closely with Human Resources and Learning & Development departments▪ Recommends and supports benchmarking using metrics, industry standards and original concepts education▪ Weekly planning meeting and scheduling meeting with all stake holders providing inputs

Chennai, Tamil Nadu, India

Proficient in the use of Microsoft office suit (including Word, Excel, PowerPoint) Microsoft office outlook, Nice IEX Workforce Management /RTA, Avaya CMS.Projected volumes using IEX WFM forecasting tool for intra-day, daily, weekly, monthly, and annual increments.▪ Served as a resource to senior management resolving adherence and tracking issuesInterfaced with senior management to interpret needs, assess requirements and identify solutions to non-standard requests to maintain daily service level objectives▪ Analyze forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levelsprojected staffing required to meet service levels by forecasting both short and long-term call volumes and required staffing. ▪ Analyzed call volumes and patterns, reports forecast and actual performance for sites and/or call handling groups, and maintains other information needed for accurate forecasting. ▪ Collaborated with Account managers and WFM Directors/Business Director on regular basis to share information, present trends, and recommend solutions. ▪ Prepared and analyzed agent schedules in order to meet service level requirements in the most efficient manner possible within work rules, legal requirements and other constraints.▪ Analyzed call volume and staffing trends and makes recommendations to Service Delivery.

Bangalore

Oversee and maintain the Workforce Management (WFM) Platform utilized for forecasting and scheduling.▪ Updated weekly forecast as needed based on analysis of real time workload▪ Maintains a close working relationship with all departmental leadership in developing staffing strategies.▪ Develop processes, procedures and methodologies that result in accurate and timely forecasts that can be used for both short and long-term budget and staff/capacity planning; both detail and executive review levels.▪ Generated and created operational performance reports▪ Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives.▪ Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data.▪ Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.▪ Ensures that all reports originating from the department are accurate and reliable.

Bangalore

▪ Ensures for Preparation & maintenance of the MIS Reports on Daily, Weekly, & Monthly.▪ Responsible for Preparation & maintenance of the MIS Reports on Daily, Weekly, & Monthly.▪ Thorough, diligent and executing the tasks with a high level of accuracy.▪ Creating and updating productivity report to the seniors.▪ Handling multiple reports, working with formulae, Vlook up, Hlookup, Pivot table and various others excel sheet components for accurate data.▪ Updating all Reports on daily and weekly basis.▪ Interacting with client directly through scheduled daily / weekly Business Conversation (Email/calls)▪ Ensure deliverables (Daily, Weekly & Monthly MIS Reports) are prepared to satisfy the project requirements cost and schedule.▪ Good in MS Excel (Hlookup, Vlookup, lookup, Pivot table , formulae)▪ Preparing and analyze reports & other statements with a view to apprise management of process operations and assist in critical decision-making process by using MS-Excel.▪ Creating Microsoft Power Point presentation to the client and required by manager

Bachelor Of Engineering - Be, Computer Engineering

Bachelor Of Engineering, Computer Science And Engineering

High School, Computer Science

http://en.wikipedia.org/wiki/St._Johns_Vestry_Anglo_Indian_Higher_Secondary_School