Dhananjay Kumar Sinha Email & Phone Number

Jamshedpur, Jh, In

Jamshedpur, Jharkhand, India

Jamshedpur Area, India

Jamshedpur Area, India

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.• Preserve excellent levels of internal and external customer service.• Design exceptional menus, purchase goods and continuously make necessary improvements.• Identify guest needs and respond proactively to all of their concerns.• Lead F&B team by attracting, recruiting, training and appraising talented personnel.• Establish targets, KPI’s, schedules… Show more • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.• Preserve excellent levels of internal and external customer service.• Design exceptional menus, purchase goods and continuously make necessary improvements.• Identify guest needs and respond proactively to all of their concerns.• Lead F&B team by attracting, recruiting, training and appraising talented personnel.• Establish targets, KPI’s, schedules, policies and procedures.• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.• Comply with all health and safety regulations.• Responsible for all areas of the food & beverage operations.• Ensure all guests are provided with outstanding service.• Ensure kitchen, restaurant and bar operations are opened and closed according to policy.• Responsible for ordering supplies, and inventory control and establishing relationship withsuppliers ensuring the business receives competitive terms.• Responsible for food hygiene, health and safety issues.• Responsible to assist in menu planning, development and meal specials.• Ensure all kitchens and eating areas are organized and maintain a high level of cleanliness.• Provides leadership and guidance to all team members.• Ensure proper cash management controls are followed by all food & beverage staff members,as per policy. • Responsible for food quality and presentation.• Ensure the food & beverage operations are properly staffed with trained competent individuals.• Adhere to all government guidelines for proper and safe food and beverage service (serve safe, smart serve, Food Handling Training Protocol - Ministry of Health).• Ensure waste is minimized and properly recorded. • Participate on committees to assist with event details and other special requirements.• Responsible for report generation on as per needs, monthly / quarterly / yearly and fiscal basis. Show less

New Delhi Area, India

• Training and supervising staff agreeing and managing budgets.• Ensuring compliance with licensing, hygiene and health and safety legislation / guidelines.• Planning menus, promoting and marketing the business.• Producing staff rotas, overseeing stock levels and order supplies.• Handling customer enquiries and complaints, solve problem / needs ASAP.• Preparing and presenting staffing / sales reports, keeping statistical and financial records.• Assessing and improving… Show more • Training and supervising staff agreeing and managing budgets.• Ensuring compliance with licensing, hygiene and health and safety legislation / guidelines.• Planning menus, promoting and marketing the business.• Producing staff rotas, overseeing stock levels and order supplies.• Handling customer enquiries and complaints, solve problem / needs ASAP.• Preparing and presenting staffing / sales reports, keeping statistical and financial records.• Assessing and improving profitability, setting targets, handling administration and paperwork.• Liaising with guests, employees, suppliers, licensing authorities and sales representatives.• Making improvements to the running of the business and developing the restaurant. Show less

Gurgaon, India

• Meet and greet guests, organise table reservations & offer advice about menu and wine choices.• Take responsibility for the business performance of the restaurant.• Analyze and plan restaurant sales levels and profitability.• Organise marketing activities, such as promotional events and discount schemes.• Prepare reports at the end of the shift / week, including staff control, food control and sales.• Create and execute plans for department sales, profit and staff… Show more • Meet and greet guests, organise table reservations & offer advice about menu and wine choices.• Take responsibility for the business performance of the restaurant.• Analyze and plan restaurant sales levels and profitability.• Organise marketing activities, such as promotional events and discount schemes.• Prepare reports at the end of the shift / week, including staff control, food control and sales.• Create and execute plans for department sales, profit and staff development.• Plan and coordinate menu, set budgets & agree them with senior management.• Coordinate the operation of the restaurant during scheduled shifts.• Train, manage and motivate staff.• Respond to guest queries and complaints.• Maintain high standards of quality control, hygiene, health and safety. Show less

United States

• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.• Effectively manage the restaurant in the absence of the Restaurant Manager.• Implement new company policies and procedures by developing plans and instructing staff.• Provide direction to shift leaders and staff to achieve restaurant goals.• Consistently review operations and staff to identify any problems, concerns and opportunities… Show more • Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.• Effectively manage the restaurant in the absence of the Restaurant Manager.• Implement new company policies and procedures by developing plans and instructing staff.• Provide direction to shift leaders and staff to achieve restaurant goals.• Consistently review operations and staff to identify any problems, concerns and opportunities for improvement.• Provide coaching and feedback to manager and staff & assess performance on and ongoing basis.• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.• Manage the restaurant to meet or exceed standards in food quality, safety and cleanliness.• Consistently monitor product and labor costs to remain within goals.• Solicit guest feedback to understand the needs and wants of guests.• Train and coach staff on guest services principles and practices.• Follow the restaurant policies and procedures, including those for cash handing and safety.• Monitor and maintain the Micros POS System.• Assist in new menu implementation.• Develop and implement creative solutions to areas of improvement.• Assist in conducting staff and daily pre-shift briefings.• Assist in any areas of the restaurant when staffing constraints require.• Identify employee weaknesses and retrain as necessary. Show less

United Kingdom

• Assist the Restaurant Manager in supervising, training and disciplining outlet staff.• Supervising the floor during meal periods to ensure that restaurant standards and steps of service are met through all guests interactions.• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.•… Show more • Assist the Restaurant Manager in supervising, training and disciplining outlet staff.• Supervising the floor during meal periods to ensure that restaurant standards and steps of service are met through all guests interactions.• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.• Observe performance and encourage improvement where necessary.• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.• Remain calm and alert, especially during heavy hotel activity, serving as a role model for the staff and other hotel employees. • Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.• Interact positively with guests promoting ship facilities and services. Resolve problems to the satisfaction of involved parties. Organize special events in the restaurant.• Ensure that all standards of the ship & maintain cleanliness of the outlet on a daily basis.• Solicit feedback from guests concerning the service and food & beverage offerings in the outlet.• Work closely with the Assistant Manager in monthly beverage inventory and quarterly china / glass / silver / linen inventory.• Ensure all daily / monthly / quarterly reports are detailed and submitted in a timely matter. Show less

Dubai, United Arab Emirates

• Responsible for guiding the hostess, waiter / waitress and bus boy / girls in the performance of their jobs.• Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet’s operation.• Responsible for the over all sanitation and cleanliness of the outlet during the shift.• Responsible for the proper maintenance and good working order of all equipment, furniture andfixtures in the outlet.• Responsible for consistently… Show more • Responsible for guiding the hostess, waiter / waitress and bus boy / girls in the performance of their jobs.• Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet’s operation.• Responsible for the over all sanitation and cleanliness of the outlet during the shift.• Responsible for the proper maintenance and good working order of all equipment, furniture andfixtures in the outlet.• Responsible for consistently implementing the service standards and operating procedures in the outlet.• Responsible for ensuring sufficiency of manpower in the shift.• Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel. Show less

New Delhi Area, India

• Greet guests and presents them with the menu.• Informs guests about the special items for the day and menu changes if any.• Suggest food and beverages to the guest and also try to up-sell.• Take food and beverage orders from the guest on the order taking pads.• Performing basic cleaning tasks as needed or directed by supervisor.• Communicate to the guest and provide assistance with their queries.• Co-ordinate with the staffs (bus person, kitchen & bar) to ensure smooth… Show more • Greet guests and presents them with the menu.• Informs guests about the special items for the day and menu changes if any.• Suggest food and beverages to the guest and also try to up-sell.• Take food and beverage orders from the guest on the order taking pads.• Performing basic cleaning tasks as needed or directed by supervisor.• Communicate to the guest and provide assistance with their queries.• Co-ordinate with the staffs (bus person, kitchen & bar) to ensure smooth operation.• Server food and beverage to the guest as per the course of order.• Observes guests and ensure their satisfaction with the food and service.• Promptly respond to guest with any additional request.• Adhere to grooming and appearance standards consistently.• Assist bus persons with stocking and maintaining the restaurant par stock levels & side station.• Help other areas of the restaurant such as answering telephones and completing financial transactions. Show less

New Delhi Area, India

• Greet guests and seat them according to their preferences.• Offer welcome drinks and beverages, fill water glass and refill beverages.• Offer appetizers and alcoholic drinks, take orders and provide information about menu items.• Suggest menu items when requested by the guest.• Ensure the order is prepared according to the menu, check quality & quantity prior to serving.• Serve meals & side dishes, ensure that better service is managed during the… Show more • Greet guests and seat them according to their preferences.• Offer welcome drinks and beverages, fill water glass and refill beverages.• Offer appetizers and alcoholic drinks, take orders and provide information about menu items.• Suggest menu items when requested by the guest.• Ensure the order is prepared according to the menu, check quality & quantity prior to serving.• Serve meals & side dishes, ensure that better service is managed during the course of the meal.• Keep a constant eye on the table to gauge needs and fulfill them immediately.• Clear dishes and flatware from the table and carry them to the kitchen stewarding area.• Change table cloth and set up the table ensuring replenished with eating dishes.• Collect and clean menus at the end of the shift and keep properly in side station. Show less

High School, Specialized In Food & Beverage Service, Front Office, Food Production, Accomodation Operation, '​ A '​ Grade

Activities and Societies: Successfully completed 24 weeks Industrial Exposure Training with Welcomgroup Rama International Hotel.

Bachelor’S Degree, Hindi, Political Science, Economics, 2Nd Division

Activities and Societies: 'B'​ Certificate Holder ( National Cadet Corps ), India / Army Attachment Camp ( National Cadet Corps ), India /.

High School, English, Hindi, History, Mathematics, Sanskrit, Physics, Biology, Chemestry, 2Nd Division

Activities and Societies: President's Scout Award ( The Bharat Scouts & Guides ), India / Participated in School Quiz Bihar School.