HEAD MARKETING AND SALES

Managing operational and administrative functions to ensure specific projects are delivered efficiently. Providing leadership, motivation, direction and support to your team. Travelling to on site inspections and project managing events. Being responsible for all project budgets from start to finish.

Dream Seller

Minerali is a Multi-Designer Jewellery Store set to be the first of its kind in the vicinity by boasting some of the exotic and avant-garde designs from fourteen of the choicest and most sought after Jewellery designers in India. ‘Minerali’ opens door to features artistic inspirations of designers like Valliyan, Eina Ahluwalia, Outhouse, Mrinalini Chandra, Vasundhara Mantri, Zariin, Rara Avis, Raya, Bansri, Pretty Stoned, and Made by M, TAD and Micare.Responsibilities:• Task orientated as well as being an excellent task manager and successful salesperson. • Building client relation • Developed and implemented sales which ensures that all opportunities to promote the company’s brand products are maximized. • Doubled the sales figures and also introduced successful Sales Campaigns and promotions. • Employed and trained staff. • Purchased the stock for the store and introduced new brands as well as deleting brands that where not successful. • Advertising through social media (Facebook, Insta, etc)• Responsible for the general running of the store.• Responsible for staff on a daily basis, was also responsible for the daily banking, store displays and the promotion of stock. • Responsible for the care of Jewellery valuations and repairs of Jewellery.• Handling exhibitions and events for the store at various locations in Mumbai.

Handled Back office process for Telstra, it is Australia’s leading telecommunications and information Services Company, offering a full range of communications services and competing in all telecommunications markets. Responsibilities:• Generate bills for the customers• Coordinate with the customers through emails and give them latest product availability • Handling the customer queries and grievances through emails.• Providing information about the latest products to the customer.

Responsibilities:• Service the customer related to their mobile contracts with 3G, service their quires related to network issues.• Give them their detailed bill information offers available on their account; upgrade their present contract to the new one.• Servicing them with the accurate information and improving the quality of the site.

Banking related process (Barclays Bank).Responsibilities:• Servicing the customer related to their bank accounts • Identifying the need to the customer and given them the product information which they qualify on their bank accounts according to their credit scoring with the bank products such as Home Insurance, Credit Cards, Personal Loan, Mortgage Loan, Current and Saving Accounts.• Servicing them with the accurate information and improving the quality of the site.• Handling the new batches in the form of Floor Walking and Helping the New Advisor by giving them correct product knowledge so that they can deliver on calls.• Helping them to enhance their quality on calls.• Taking care of buzz sessions before shift and after shift in the presence of the team leader.

Responsibilities:• Checking Passports and work permits.• Handling interviews for Gulf countries.• Helping Immigration officers with surveillance work.• Issuing forms, taking finger prints and carrying out clerical works.• Dealing with airlines and shipping companies.• Handling telephone enquiries and reception.

Responsibilities:• Actively identified and implemented process improvements.• Exceeded all parameter set by the organization.• Practiced effected customer relationship with international clientele.• Taking escalated calls from agents.• Received several appreciates from customers (Internal & External).• Constantly provided feed back to the management above new features to be included in the process.• Assisted the team leader in analyzing the performance of new individual agents.• Conduct training refreshers sessions along with team leader.

Responsibilities:• Worked on outbound calls and nurtured the team to move up the ladder and updating the records.• Efficiently made use of all the resources to ensure optimum utilization towards productivity.• Interfaced with all the supports functions for smooth co-ordinations.• Identified unit performance, trends and resourcefully made changes to address the issue.• Conduct trading refreshers sessions along with the team leader.

Responsibilities:• Ensure all support modes i.e. chat, emails, telephone, onsite is operational.• Taking inbound calls and solving queries regarding Postpaid cards (Orange).• Maintaining records of sales & quality.• Providing information regarding their various queries.