Currently Employed with Ups Express India Pvt Ltd as a customer service executive.Have penchant for assisting customers in their business needs.Profound experience of 10 yrs from the field of customer service and have fair insight of how the air freight business relies on the support of customer service groups.Major highlights of my profile.• Co-ordination with the cross function teams to support customers on their critical shipment.• Efficient and time bound updates to customers.• Proactive updates to provide air freight cost for import and export consignments through phone as well as in written communications.