 Liaison between Sales and the Purchase team Responsible for Online Sales  Resolve customer queries & complaints regarding Sales and Service Oversee Territory & local Sales Executive queries Making Sales Dashboard, generating Performance Evaluation reports of Sales Executives Review operational records & reports to project Sales & determine profitability Monitor customer preferences to determine focus of Sales trends or methodologies Confer or consult with… Show more  Liaison between Sales and the Purchase team Responsible for Online Sales  Resolve customer queries & complaints regarding Sales and Service Oversee Territory & local Sales Executive queries Making Sales Dashboard, generating Performance Evaluation reports of Sales Executives Review operational records & reports to project Sales & determine profitability Monitor customer preferences to determine focus of Sales trends or methodologies Confer or consult with department heads to plan for Advertising/ Promotions/Offers Assisting on Visual Merchandising to secure information on equipment & customer specifications Direct and coordinate activities to enhance Sales of different brands/products Direct, Coordinate and review activities in Sales & Service accounting and Record Keeping Assess marketing potential of new and existing store locations, considering Statistics & Expenditures Show less

 Handing end to end Training delivery for the Quality team Prepare, schedule training plans for new recruits.  Identifying Training & Development needs  Administer performance management by diagnosing improvement opportunities, providing effective feedback, professional development, and corrective action plans.  Designing Career development path for Trainers Involved in various training initiatives such as creation of Template library

 Coordinate and implement all activities related to several training courses offered including sending out invitations to participants, instructor scheduling, maintaining sign-in records Monitor Service Delivery, training sessions and map out areas of development Prepare, schedule and training plans for new recruits.  Training Needs Assessment & Training Metrics  Recommend research and develops training courses and modules. Achievements Have achieved a Throughput… Show more  Coordinate and implement all activities related to several training courses offered including sending out invitations to participants, instructor scheduling, maintaining sign-in records Monitor Service Delivery, training sessions and map out areas of development Prepare, schedule and training plans for new recruits.  Training Needs Assessment & Training Metrics  Recommend research and develops training courses and modules. Achievements Have achieved a Throughput of more than 95% for the past 12 batches month on month since Sep-13 Received Appreciation mail from Management for improving the Bottom Quartile Performance of the floor Show less

 Taking care of end to end Training delivery for Vodafone MnG Circle Identifying Training & Development needs within the Circle Designing & Developing training programs based on both Organization's & the Individual needs Supervising & Training the Trainers in techniques & skills for dealing effectively with employees Driving & Ensuring Training Need Analysis is done effectively Identifying Core Competencies of work force with the Training Manager Organizing &… Show more  Taking care of end to end Training delivery for Vodafone MnG Circle Identifying Training & Development needs within the Circle Designing & Developing training programs based on both Organization's & the Individual needs Supervising & Training the Trainers in techniques & skills for dealing effectively with employees Driving & Ensuring Training Need Analysis is done effectively Identifying Core Competencies of work force with the Training Manager Organizing & Managing the usage of Training Material Designing Career Development path for TrainersAchievements Have met all KPI’s from Sep-12 to Jan-13 (First Attempt, Throughput, CSAT & CQ) Received Best AM Training Award for December 2011 Show less

 Co-facilitated a Training Program “Foundation for Continuous Growth” with its major focus on New Generation Entrepreneurs Other Inbound Trainings include Time Management, Listening Skills, Business Communication, Email Etiquettes Other activities include Training and Course Development, Designing and writing courses and directing Enterprise Initiatives

 Involved in imparting process and behavioral training to new hires for various BT processes  Conducting Telephonic and Personal Interviews As part of the training program, involved in preparing all process documentation Attending client calls right from transition till handover to operations  Ensuring high throughput during the training period Involved in other activities such as Accesses for new hires, training room bookings, etc. Involved in various process… Show more  Involved in imparting process and behavioral training to new hires for various BT processes  Conducting Telephonic and Personal Interviews As part of the training program, involved in preparing all process documentation Attending client calls right from transition till handover to operations  Ensuring high throughput during the training period Involved in other activities such as Accesses for new hires, training room bookings, etc. Involved in various process improvement initiatives such as creation of Template library Involved in ISO Documentation for various processes Show less

 Provided Answering Services to BT Customers such as BT Answer 1571, Call Minder and BT Text  Providing, canceling orders for these products & also troubleshooting for the same Also worked on Bristol Order Processing System (BOPS) which involved placing & canceling orders manually on CSS & SMART Successful completion of Yellow Belt Certificate (Six Sigma)

Physical verification for customers who have applied for credit cards, personal loans and consumer durable loans for products like SBI, HSBC, IDBI, GE Countrywide, etc. Scheduling Trainings for staff and Training new officers on field workGot an opportunity to meet around 5000 people in 3 yearsGot an award for best Relationship Officer year 2005Covered major areas of Mumbai including Harbour, Central & Western

Physical verification for customers who had applied for 2 wheeler loans from Centurion BankDaily coordination with Prakash Automobiles, Chembur for cases.