Software Engineer
CurrentAt Contentstack, I take full ownership of customer issues, handling everything from troubleshooting to resolution, ensuring timely responses and a great customer experience. I work closely with Customer Success Engineers, leveraging tools and automation to resolve issues swiftly. Proficient in Python, JavaScript, PHP, and familiar with REST APIs, AWS, and Azure, I proactively document and address common issues. Experienced with logging tools like Datadog, BI tools like Tableau… Show more At Contentstack, I take full ownership of customer issues, handling everything from troubleshooting to resolution, ensuring timely responses and a great customer experience. I work closely with Customer Success Engineers, leveraging tools and automation to resolve issues swiftly. Proficient in Python, JavaScript, PHP, and familiar with REST APIs, AWS, and Azure, I proactively document and address common issues. Experienced with logging tools like Datadog, BI tools like Tableau, and CRM systems like Salesforce, I manage incidents effectively, maintaining clear communication with stakeholders. My role involves working autonomously in a fast-paced environment, translating business needs into technical requirements, and consistently delivering solutions. Show less