Dhanashree ChakravarthyI am an experienced Business Analyst with expertise in requirements analysis and stakeholder management. With a strong background in understanding business needs and translating them into effective solutions, I have successfully contributed to numerous projects in diverse industries.My key strengths lie in gathering and analyzing requirements, designing functional solutions, and facilitating communication between business users and technical teams. I excel in conducting thorough research, identifying process improvements, and documenting solutions with clarity and precision.Throughout my career, I have collaborated closely with stakeholders at all levels to ensure alignment between business objectives and project deliverables. My ability to build strong relationships, manage expectations, and drive effective decision-making has resulted in successful project outcomes and high levels of client satisfaction.I am passionate about driving operational excellence and continuous improvement. With a keen eye for detail and a data-driven approach, I have consistently identified opportunities to streamline processes, enhance efficiency, and optimize business workflows.As a dedicated professional, I thrive in fast-paced environments where I can leverage my analytical skills and business acumen to deliver value. I am always eager to take on new challenges and contribute to the success of projects that make a positive impact on the organization.Let's connect to explore potential collaborations and discuss how my skills and experience can benefit your organization.
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Business AnalystClove.BuildHyderabad, In
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Business Manager - Crm SuiteClove.Build Jun 2022 - PresentHyderabad, Telangana, India1) Requirements Gathering and Analysis: Responsible for conducting thorough CRM system research and gathering requirements from clients to understand business needs and objectives. Analyzing these requirements to identify business opportunities for product and client retention improvement.2) Solution Design and Documentation: Documenting solutions that address the Lead management and Customer management app requirements for complete end-to end on-boarding of customer.3) Stakeholder Management: Coordinating between various stakeholders, including business users, project managers, developers, and QA teams. Facilitating effective communication, manage expectations, and ensure alignment between business needs and technical implementation.4) Business Process Improvement: Identify areas for process improvement and optimization within an organization. 5) Project Management Support: Support to project managers by assisting in project planning, monitoring progress, identifying risks and issues, and recommending appropriate mitigation strategies. Ensure projects stay on track, delivery of new requirements and meet business timelines and deliver value to stakeholders.
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Escalations ManagerBigbasket.Com Sep 2018 - Oct 2020Bengaluru, Karnataka, India1) Resolution of customers Issues: Resolving customer issues that have been escalated beyond normal support channels.2) Bridge Between Customers and Internal Teams: Act as liaison between customers and various internal departments, facilitating effective communication and coordination to address and resolve customer complaints or concerns.3) Swift and Satisfactory Resolution: Ensuring timely and satisfactory resolution of escalated issues while maintaining a high level of customer satisfaction.4) Problem-Solving and Communication Skills: Identify the root causes of issues and excellent communication abilities to de-escalate tense situations and maintain open lines of communication with both customers and internal teams.5) Continuous Improvement and Prevention: Investigate customer issues, collaborates with cross-functional teams, and implements strategies to improve processes, minimize future escalations, and enhance the overall customer experience. -
Sales AssociateJust Dial Jul 2016 - Aug 2018Bengaluru, Karnataka, India1) Pitched and presented different service modules of Just Dial services.2) Maintained marketing collaterals for client sharing and exploring different channels for lead generation.3) Explored Bangalore market opportunities for listings and assured customers retention through good relationship building exercises.4) Quote sharing and closure of services, and passing the customer experience to post sale executives.
Dhanashree Chakravarthy Education Details
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Accounts -
Pu College12Th Intermediate -
Sree Gayathri English SchoolSecondary Education
Frequently Asked Questions about Dhanashree Chakravarthy
What company does Dhanashree Chakravarthy work for?
Dhanashree Chakravarthy works for Clove.build
What is Dhanashree Chakravarthy's role at the current company?
Dhanashree Chakravarthy's current role is Business Analyst.
What schools did Dhanashree Chakravarthy attend?
Dhanashree Chakravarthy attended Annamalai University, Pu College, Sree Gayathri English School.
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