Manage and drive the customer service function to scale market leadership, through customer satisfaction by delivering customer delight Responsible for customer service strategies and execution.Focus to manage customer complaints within agreed standard time limit. Ensure availability of Service management within the account.Reach all High Network Customers and corporate segments and categorization of accounts basis the business requirement.Customer Life cycle Management and Customer Retention ,participated in conference call on process management and development

1. Manage and drive the customer service function to scale market leadership, through customer satisfaction by delivering customer delight 2. Responsible for customer service strategies and execution.3. Focus to manage customer complaints within agreed SLA. 4. Ensure availability of Service management within the account.5. Reach all HNI and corporate segments and categorization of accounts based on the business requirement.

Paper setter and Paper Valuator for B. Com subjects at Jain University.Have been a Co-ordinator for KCAP Programme, a Professional Course conducted by KPMG for B.com students at Jain College.Have been Co-ordinator for Confluence Club, a commerce club at Jain College.Subjects handled are Financial Management, Marketing and Service Management, Entrepreneurship management, Business Law, International Business, Corporate Administration, Organizational Management, Business Communication,Indian Constitution