Working with Capgemini as Scrum. Master for their Client critical and one of the biggest account : One of the Leading UK Bank handling team of 10-12 people, containing developers, testers, business Analyst, Solution Architect and supporting nearly 5 to 6 different Component teams in their day to-day activities and managing issues and impediments alongside managing the project through Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, improving overall team velocity by 20% year-over-year.Partner with Product Owners to refine product backlog, ensuring alignment with business goals and user needs; through effective prioritization.Implemented metrics and dashboards using tools like Jira and Confluence to monitor team performance.Conduct regular coaching sessions with teams to enhance Agile practices and resolve conflicts, contributing to a 80% improvement in team morale as reflected in employee surveys.Managed end-to-end Agile project delivery for critical projects, collaborating closely with cross-functional teams including developers, API, NodeJS, DevOps, Salesforce, etc teams.Engaged with stakeholders at all levels to communicate project status, risks, and mitigation strategies, maintaining transparency and trust throughout the project lifecycle.Supported the transition from Waterfall to Agile methodologies for teams, developing training materials and conducting onboarding sessions.Maintained detailed project documentation, including user stories and acceptance criteria, ensuring clarity and alignment with stakeholder expectations.

Lead multiple Scrum teams (up to 8 members each) through Agile ceremonies, including sprint planning, daily stand-ups, and retrospectivesPartner with Product Owners to refine product backlog, ensuring alignment with business goals and user needs;Conduct regular coaching sessions with teams to enhance Agile practices and resolve conflicts,Working as Scrum Master, implementing Agile and Scrum Methodologies. Implemented SAFe Agile, creating Tribes and Guilds within different component teams Managing Sprint Ceremonies, Sprint Planning, Spring Demo, Sprint Retro, creating and closing Sprints on Jira,

Quality Auditor for Business Excellence responsible for executing IT Operations Maturity Model over Data Center and Application Operations teams by conducting Quality Audits over Software Engineering and IT Operations department of _VOIS.Managing MIS for Business Excellence, acting as a custodian for documentation management for _VOIS as a wholeCreating interactive Dashboard using PowerBi and Google Dashboards

Worked for Billing Team in Vodafone Italy Project with efficient working in CCBS Billing System, Intra-connect, Amdocs of POSTPAID Customers along with competency project Applications Operations Cluster. Had Onsite Deputation to Italy for Technical Integration and Release Deployment.

Senior Executive for Testing and Scheduling of 4G and 5G Roaming Partners of Vodafone Groups. Performed Transferred Account Data for Interchanged Group (TADIG) Testing for prepaid, post-paid and GPRS services as well as 4G LTE Testing. Issued Testing Completion Certificate and IREG Completion Certificate to launch roaming services with _VOIS in global market.

C2H Vendor: ManpowerResponsible for Intracircle roaming services onboarding for Vodafone India 2G, 3G and 4G services with intra roaming regions. Handled International, National and intra circle Roaming services across PAN India (23 circles of Vodafone) for global markets along with roaming records creation and processing in BSCS and AMDOCS billing and roaming systems for Vodafone India. Performed the necessary periodical audits and documenting the results and provided reports to various agencies like Roaming Marketing, Revenue Assurance Teams and Nodal as and when required. Individual contributor in managing TRAI requests for PAN India VF customers.

C2H Vendor: IBM Info ServicesIntracircle roaming services onboarding Vodafone India 2G, 3G and 4G services with intra roaming regions. Handled International, National and intra circle Roaming services across PAN India (23 circles of Vodafone) for global markets. Created Roaming records and processed in BSCS and AMDOCS billing and roaming systems for Vodafone India. Reprocessed rejections from Data Clearing House and working closely with Syniverse Technology and ATOS for TAP file creation, tariff application, processing rejects for all Vodafone Roaming files for PAN India. Handled the change implementation in IOT tariffs, Reprising tariffs with Data Clearing House and performing the key operations and managed Test Documents and Reports for TRAI.

C2H Vendor: Omnitech InfoSolutionsIntracircle roaming services onboarding Vodafone India 2G, 3G and 4G services with intra roaming regions. Handled International, National and intra circle Roaming services across PAN India (23 circles of Vodafone) for global markets. Created Roaming records and processed in BSCS and AMDOCS billing and roaming systems for Vodafone India. Reprocessed rejections from Data Clearing House and working closely with Syniverse Technology and ATOS for TAP file creation, tariff application, processing rejects for all Vodafone Roaming files for PAN India. Handled the change implementation in IOT tariffs, Reprising tariffs with Data Clearing House and performing the key operations and managed Test Documents and Reports for TRAI.