Dhanashree Patil Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Pune Area, India

>Lead the information security compliance programs including data protection, risk management, and compliance testing.>Operated regular inspections of employees and systems processes for process & security updates. Conducted audit process for initiating security and safety measures and strategies.> Developed new ODC’s as per client contract terms and managed security measures of security compliance documents and records.> Assisted in scoping, planning and scheduling of internal audits for projects to comply with organization policies, standard /contractual /regulatory requirements.> Maintained standard information security policy, procedure and services and delegated duties and tasks within the team, reviewed completed tasks to ascertain compliance with standards.>Interacted with various departments internally & at various levels, if the SLA is being affected & timely escalation to the higher management or technical team.> Ensured that the adverse effect on the business of the customer is minimized. Ensured updation in Data base with required information with 100 % accuracy. Conducted monthly audit for stock verification and Vendor Audits as per contract terms and client Interactions and governance meetings. >Planned and developed security policy and standard documents and periodically reviewed them. planned, organized and performed internal audits and handled the audit end to end for various compliance review of policies and procedures by co-ordinating with various stakeholders. >Defined policy, guidelines and procedures for new areas. Assisted business teams for conducting risk assessment, or information security related documentations. >Took accountability for service delivery performance, meeting customer expectations, and driving future demand. >Created information security strategy both short term and long term and conducted application security and vulnerability.

Pune Area, India

>Solved Customer problems by developing the Projects and Solutions product portfolio and created innovative solutions.>Customer Escalation/Management: Managed customer complaints on various products ranging from Windows servers, storage, desktops, laptops and printers. People Management: Delegated duties and tasks within the IT team. >Reviewed, completed tasks to ascertain compliance with standards. Monitored all team members and provided necessary advice and guidance. >Mentoring and Training: Coached all team members and motivated them to produce desired results. Organized regular seminars and trained team members new techniques and methods. Performed regular appraisal of team member’s performance and devised strategies to help with improvement.> Service Delivery: End to end ownership for smooth Service Delivery. Responsible for SLA adherence. User service call management, timely response to user queries, ensuring good CSAT scores. Material >Procurement & Tracking: Procured spares with proper negotiation with vendors and tracked all purchase requests till closure. >Interfaced with procurement Team to ensure that they meet procurement norms.

Pune

>Responsible for all technical services(Regarding technical IT Asset).>Incident Management - Responsible for remedy monitoring & resolving the incidents. Monitored Asset related Incidents logged and ensured the same are resolved within SLA to improve internal customer satisfaction. >Stakeholder Management : Logged call with Vendor for any hardware fault under warranty or AMC. >Vendor Management: Processed Vendor payments on time within SLA. Prepared SLA and escalation matrix of all vendors related to IT hardware and services. >Logged call with Vendor for any hardware fault under warranty or AMC and monitored SLA. Asset/ >Inventory Management: Physical Inventory verification and reconciliation of all IT equipments. Maintained all documents, evidences for Internal and External Audits. Responsible for Asset Compliance. Played vital role in Allocation & Release process. >Audited Physical asset and maintained all Documents, Evidences for Internal and External Audits. Addressed audit and compliance non-conformances that may arise and support the teams in closure of non-compliances and suggest improvements.> MIS & Metrics: Developed MIS reports - Daily, Weekly and Monthly and MIS and Finance data report monthly. Reports-Provisional, Monthly, Weekly, Yearly, Performance dashboards. Asset Receipt and Inspection, Tagging, Updating in database, Insurance and Disposal.> Maintained end -to -end life cycle of Asset and consignment delivery and update.

Pune Area, India

>Defined standard and customary documentation practices throughout IT Operations. Created and maintained documentation for inventory ordering, receiving and tracking processes in a very timely manner.>Delivered accurate specifications and pricing in a timely manner and in accordance with purchasing guidelines.>Managed inventory. Created purchase requisitions. Reconciled CIs and marked duplicates for deletion. Created, searched for and modified CI records.> Added additional details and related other items to the CI records. Raised a new requests for Software or for any tool and handled assigned calls with help of BMC remedy.