Dhanbir Chhetry Email & Phone Number

Mumbai, Maharashtra, India

Managing the following functions:1) TEAM MANAGEMENT:* Conduct regular team meetings and training sessions with direct reportees.* Create performance plan for team members as per their skill-set & guide them to achieve their career goals.* Create and implement process improvement.* Manage performance of associates through effective virtual 1:1 meetings, coaching, and training.* Monitors schedule adherence of direct reportees.* Drive performance by identifying areas of opportunity that will drive performance improvement.* Ensure all team members have a clear understanding of the policies and how it impacts customer experience.* Proactively supports, encourages and facilitates staff to engage in continuous improvement activities.2) SALES & BUSINESS DEVELOPMENT:* Overseeing the development of sales and marketing for Tirupati Bizlink LLP.* Identifying sales leads and signing in new contracts with new vendors.* Maintaining a good working relationship with existing and new vendors.* Providing approval for proposed monthly rate card for all existing and new vendors.* Following up new business opportunities and setting up meetings.* Planning and preparing presentations.* Conduct regular team meetings and training sessions with reporting managers of Finance team, Accounts Receivable team and Inventory team.* Planning and approving the budget for advertising products in all categories.* Writing reports and providing management with feedback and suggestions.* Writing Standard Operating Procedures for the company.3) CUSTOMER ESCALATION:* Addressing all customer queries personally by calling them directly or over emails with strong customer-centric approach.* Provide assistance to Legal team to address legal notices filed by unhappy customers.* Personally handle escalation to VP & accounts of key customers to make sure that support quality is at par.* Maintain Customer Query Book and provide update to VP and Finance Controller.

Bengaluru Area, India

* Respond to sellers and import merchants via email.* Assisted with content moderation on products listed by vendors and merchants.* Assisting the sellers in setting up the store in RedMart and maintaining the store. Responsible for all tier 3 sellers in RedMart. Maintaining the daily supply of items, quality checks, feedbacks, maintaining the supplier certificates (SFA, ISO certificates).* Assisted with merchant and vendor on-boarding along with content placement and upload of short video clips.* Point of Contact to audit performance-violated tickets for the team and sending out audited report to the team with QA resolution.* Assisted in process improvement for moderation, performance data analysis, and worked with engineers to improve the content management system.* Worked cross-functionally with various departments to resolve issues on the platform.* Assisted to update the existing Standard Operating Procedures of RedMart Seller Support team* Assisted Import merchants to keep track of the arriving inventory via emails or phone calls.

Bengaluru, Karnataka, India

1 year 5 months as an Associate. Remaining time as a Mentor, Specialty Trainer, and T4 SpecialistJob responsibilities as a Seller Support Associate include:* Responding to seller’s queries over e-mail.* Always portray the company in positive light and effectively manage sensitiveissues.* Work with other departments such as Customer Service, MerchantInvestigations, or Payments, Legal teams as required to resolve Seller’s issuesand questions.* Work independently, as per the departmental resources, policies and procedures.* Ensure a pleasant Seller Selling Experience.Job responsibilities as a Mentor and a Specialty Trainer include:* Work with New Hires and help developing them into tenured associates of thecompany.* Enable the associates to be independent and groom them to be Production Ready.* Performance Management by ensuring that the associates perform wellconsistently during nesting period.Job responsibilities as a T4 (Trouble Ticket Triage Team) Specialist include but not limited to:* Point of Contact for escalations tickets raised internally from Seller Support and other cross-functional departments.* Mentored and guided team members ensuring all were trained in product knowledge and capable of performing assigned duties.* Worked with Global SOP Team to update the existing Standard Operating Procedure and to add new SOP.* Provided refresher training sessions and helping new hires to reach performance development goals.* Liaised with cross-functional teams such as Customer Service, Legal, and Payments teams as required to resolve trust and safety issues.* Audited tickets raised by associates to check and validate the issue and prepared weekly reports, implemented corrective measures and sending out the weekly reports to higher management at site level.* Performed detailed deep dive on seller-buyer communications to check for phishing and spam complaints from Amazon buyers.

Bachelor Of Science - Bs, Biochemistry

11 And 12Th Standard, Mathematics And Computer Science

Education record