- Handling a team of operation manager, account manager, training manager and tele-callers etc for day to day business operations, service activation, revenue generation and reporting.- Ensuring compliances by way of Legal Agreements, Standard Operating Procedures and Code of Conducts are drafted, vetted, implemented and monitored.- Managing product launch related activities in coordination with various stakeholders including specifications, technical development, operations planning, and customer service.- Acquire and Manifest new Business Alliances for additional Product/Service Lines from inception to launch of said product/services- Generating Business Intelligence from available raw data and analyzing these MIS to ascertain product/channel performance and propose short-term and long-term strategies. - Understanding key business drivers and developing strategic business plans in accordance with vertical and company objectives

- Preparation of monthly Centre Profitability Reports and provide financial and analytical support for the monthly financial analysis. - Identify areas to analyze to ensure the profitability and financial stability of the model. Has been active member towards cost optimization projects and revenue generation projects which are currently in process – Conversion to Light Brown Centre, OGP Implementation, Brokerage Project, etc.- Preparation of profitability and operating leverage for clients and for further evaluation by the management.- Analyze data to ensure proper accounting procedures have been followed and tracking of errors and operational gaps for increasing the efficiency and minimizing costs.- Reconciliation of cost and revenue of shipments during the month.

- Approve daily transactions for overall branch controls (traveler’s cheques, cashier’s orders, currency exchange, safe boxes, non-cash areas, etc.) - Manage Service Delivery – observe queue time and length, take action as needed to capacities serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. - Resolve investigations and inquiries initiated by customer inquiry to the specified standard. - Assisting Branch Manager for delivering branch profitability and overall business objectives of the branch.- General Reconciliation and Branch Compliance Activities. - Staff Supervision, Coaching and Training: daily organization of workflow/ breaks and staff levels and coaching/ training where necessary for improved performance. - Ensure awareness of the policies and procedures issued in relation to Code of Conduct, Know Your Customer and Money laundering prevention. Ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer/reporting authority of the bank. - Premise management in areas of merchandising, housekeeping as well as store management, responsible for ensuring a safe and healthy workplace for all.

- Monitored and Evaluated Budget Projections, anticipated problems, provided advice on budgetary opportunities to address anticipated/projected shortfalls, on an ongoing basis.o Setting up monthly target basis trend analysis and estimated projections.o Setting up managed portfolio targets and aligning the same to overall branch targets and ensuring extreme budget variance are reduced.o Releasing monthly branch performance scorecard and related staff productivity reports.o Evaluating branch profitability reports and alerting branches on cases on high variance expenditures.- Monitoring of audit alerts /reports being sent to branches and ensuring that suitable actions / processes are followed.- Ensuring timely reporting to Audit and RBI towards intimation of new branches being opened or relocation of branches.- Developed key role in imparting Training on Suspense Account Monitoring of 120 retail branches across region.- Acted as department liaison between branches and various other departments of bank

- Handling customer queries pertaining to Fixed Deposits and TDS calculations.- Cross-sold various Banking products like saving account, fixed deposits, etc. and third party products like Mutual Funds, Insurance and Bonds.- Interacted with Non-Resident customers and assisted with information relating to the maintenance of their accounts, handled NRO repatriation and assisted them on PIS.