Providing efficient and accurate sales and service support to. Quoting and invoicing on services rendered/proposed.Managing calls well within specific SLA's.Managing service Engineer schedules for break fix calls.Streamlining processes for Autotask call logging system.Reporting on customer service contracts Dealing with client problems to provide the best solution.Time and material case administration. Resource management such as engineer times and spares. Standby and remote support . Negotiations with suppliers (distribution and vendor level) and clients.Liaising with HP (Hewlett Packard) on a daily basis (Logging calls on behalf of customers, Following up on existing calls, etc)Escalating calls that are falling out of SLA, liaising with MOD'S and Account Managers to resolve customer issues in the best possible time.

Handled the Sappi Saicor account, as well as managed the delivery schedule

Manage the workload each day so all the necessary jobs are completed each day accordingly.Oversee current projects and assist wherever necessary.Plan workloads for each day so deadlines can be met.Manage the storeroom and all equipment.Make sure staff work in accordance with all safety regulations.