Dhankesh Kumar Email & Phone Number

Jaipur, Rajasthan, India

Prepare and sharing daily and weekly un-applied reports, monthly dashboards and FTE assessment reports by usingPower BI, excel.Certified trainer to provide comprehensive training, facilitating sessions and assessment. Process knowledge Test (PKT) toensure up to date process knowledge.Payments identifications, reconciliations and Cash application to clear the aging due.Aging analysis, old suspense clearance and working to reduce unapplied cash in system.Dispute management / Deductions management for correct billing and invoice generation for end customer.Client query, escalations handling and implementation of corrective actions to achieve operational targets.Reduced TAT by implementing process improvements ideas.Adherence to SLAs, resulting in improved customer satisfaction and operational efficiency.Prepare and update SOPs for continuous process improvements.Knowledge of UAT testing of ERP applications.Team coordination for daily assignment and work progress to ensure smooth and efficient operations.Stakeholder Collaboration: Collaborated with cross-functional teams including Sales, Finance, and operations to alignOrder to Cash activities with overall business objectives.Process audit for smooth payment application and up to date financials.

Jaipur, Rajasthan, India

Working for Global Insurance client, our main objective is to clear the aging due, managing Order to cash activities for payment application through ACH, Check and credit card payments.Team Coordinator and query resolutions.Certified traner to trained the new higher.Management reporting and share reports to client on daily, weekly and monthly basis for unapplied reports and adjustment entries.Client meeting for process improvement, update and escalations.

Jaipur, Rajasthan, India

Prepared audit plans and conducted branch audits in pan India and also conducted audits across various departments to improve quality and efficiency and process improvements.Conducted audits to verify compliance with IRDAI regulations and guidelines.SAS analyst to analyze branch performance, prepare report on varies data as per managementrequired.Identified and investigated fraudulent activities, reporting critical issues to management.Audited payment vouchers, Claim processing, underwriting documents and other exceptional caseshighlighted by management.Audited admin expenses and vendor billing with proper supporting documents and approvals, rate analysisand cost analysis.Prepared detailed audit reports for management including branch audit reports and process audit reports.Coordinated with team members to ensure efficient allocation and consolidation of audit tasks.Follow-up and coordination with department head for various data and audit check findings

Jaipur, Rajasthan, India

Knowledge of O2C (AR) cycle.Cash Application: - Clear aging due by applying payments against Invoices, Order or on account of customer.Data management for various payment mode (Lockbox, ACH, Wire and credit card payment).Customer dispute or return management (Like- Adjustment of payment, refund of payment or Small balancewrite-off).Client coordination through email for query or payment related issues and updates.Audited transactions processed by team member.Aging analysis and reporting to client for discrepancies.Cash reconciliation and preparation of cash spreadsheet of all channels for the month.

Master'S Degree, Business/Commerce, General

Completed M.com with Economics Analysis and Financial Management.

Pgdba (Finance), Finance, General, A

PGDBA finance

Pgdba, Finance, A

Completed executive PGDBA (MBA) with Finance.

Bachelor'S Degree, Business/Commerce, General

Completed B.com with Accounting, Business Administration and Economics & Financial management as element subjects.